Customer Service Representative

Client Relations Specialist

Join Our Team:

Are you passionate about creating exceptional client experiences? Do you thrive on building strong relationships and resolving issues with professionalism and care? If so, we invite you to join our team as a Client Relations Specialist, where you’ll play a critical role in fostering trust and satisfaction among our clients.

Job Overview:

As a Client Relations Specialist, you will serve as the primary point of contact for our clients, ensuring their questions, concerns, and requests are handled with efficiency and professionalism. You will act as an advocate for client needs, promoting clear communication and collaboration between clients and our internal teams. Your ability to manage relationships, resolve issues, and provide outstanding service will contribute directly to the company’s success and client satisfaction.

Essential Duties and Responsibilities:

• Client Relationship Management: Build and maintain trust-based relationships with clients, ensuring their satisfaction and loyalty.
• Proactive Client Engagement: Regularly check in with clients to anticipate needs, provide updates, and address potential concerns.
• Communication: Respond promptly to client inquiries via email, chat, and phone, delivering professional and courteous service.
• Issue Resolution: Identify and resolve client concerns in collaboration with internal teams, ensuring timely and satisfactory outcomes.
• Client Onboarding: Guide new clients through the onboarding process, ensuring a seamless and positive start to their experience with us.
• Client Feedback: Gather and document client feedback, providing valuable insights to enhance our services and processes.
• Education and Training: Inform clients about available resources, services, and any updates or enhancements to ensure they maximize their partnership with us.
• Record Keeping: Maintain accurate and up-to-date client information in our CRM and other systems.

Qualifications:

Education & Experience:

• High school diploma or GED.
• Minimum of 2 years of experience in a customer service role involving phone, email, and chat support.

Skills:

• Exceptional interpersonal and communication skills.
• Strong organizational and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in CRM systems and relevant software applications.

Assessment:

To ensure you’re a great fit for this role, you’ll need to pass a 30-minute pre-employment assessment that evaluates:

• Typing skills.
• Computer literacy and internet knowledge.
• Personality alignment with the role.
• Attention to detail, verbal reasoning, and numerical reasoning.

Important: The assessment must be completed on a computer with internet access—it cannot be completed on a cell phone.

What We Offer:

At Real Res, we believe in taking care of our employees. Here’s what you can expect:

• Starting Pay: $19 per hour.
• Schedule: Monday – Friday, 8:30 am – 5:00 pm, with a 45-minute paid lunch (equivalent to an additional $1.19 per hour). After 6 months of employment, eligible employees may apply for a hybrid schedule (three days in the office: M-W-F, and two days remote: T-TH).
• Benefits:
• Health Insurance: Medical, dental, and vision insurance with basic plans fully covered.
• Life and AD&D Insurance: Coverage equal to twice your annual salary.
• Paid Time Off:
• Paid holidays and unlimited discretionary time off.
• Front-loaded sick time for when you need it most.
• Paid maternity/paternity leave.
• Bereavement leave and jury duty coverage.
• Disability Coverage: Long-term disability coverage provided.
• 401(k) with Company Match: Secure your future with our retirement savings program.
• Additional Perks: Comprehensive offerings to enhance your work experience.

About Real Res:

Real Res is a trusted provider of Municipal Lien Searches and HOA Estoppel Searches nationwide. With over 20 years of expertise, we are dedicated to accuracy, transparency, and social responsibility. By empowering title professionals, we ensure confidence in navigating the complexities of the title search process. Visit us at www.realres.com.

Next Steps:

If the starting pay of $19 per hour aligns with your expectations and you’re ready to complete our 30-minute pre-employment assessment, we encourage you to proceed with the application process.

Equal Opportunity Employer:

Real Res is proud to be an Equal Opportunity Employer. We are committed to fostering a drug-free workplace while ensuring all employees have the resources and support they need to thrive.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Ability to Commute:

• Fort Myers, FL 33912 (Preferred)

Ability to Relocate:

• Fort Myers, FL 33912: Relocate before starting work (Preferred)

Work Location: In person

Salary : $19 - $20