Operations Coordinator Reception

The Utah Royals FC, Real Salt Lake (RSL), and RSL Training Academy are dedicated to the growth and success of soccer in Utah. The Utah Royals FC is committed to empowerment, while RSL represents the state with pride and fosters a winning culture. The RSL Training Academy nurtures young athletes and instills values of discipline and teamwork. Together, they are committed to inspiring the soccer culture of Utah and creating lasting impressions one winning experience at a time.       

SUMMARY

Under the direction of the VP of Stadium Operations, the Operations Coordinator – Reception at Zions Bank Real Academy is responsible for the successful functioning of the facilities’ administrative needs including, but not limited to, welcoming and greeting visitors and fans, shipping and receiving of packages and mail, and supporting the pre-game/event needs of the operations staff. This is a part-time non-benefitted position.

RESPONSIBILITIES INCLUDE: 

• Serves as a point of contact for internal and external telephonic and in-person inquiries at Zions Bank Real Academy reception area, greeting visitors and fans in a welcoming and professional manner. Will be involved in visitor and vendor check-in processes, in collaboration with security. 
• Resolve questions, requests, and problems promptly and courteously.
• Collaborate with internal departments to ensure successful game day and event outcomes, including but not limited to scheduling, set-up, vendor communication, etc. 
• Main point of contact for shipping and receiving functions of Zions Bank Real Academy via USPS, UPS, FedEx, ensuring that packages received are accounted for and delivered to their destination in a timely manner.
• Main point of contact and host for other stadium vendors as assigned, such as portable restrooms company, large equipment rental companies, etc. 
• Maintains an orderly and welcoming reception area by ensuring that packages are out of sight and the reception area is tidy.
• Participates in general stadium building management, including walkthroughs.
• Manage Perfect Venue calendar and send out the weekly event schedule for ZBRA.
• Assist event team with any invoicing, AR, and AP required.
• Assists Human Resources in preparation for events, distribution of items, or other actions as needed to support this department. 
• Other duties as assigned.  

 MINIMUM QUALIFICATIONS:

• 1 year of customer service experience. 
• Proficient in using office productivity software, such as Microsoft Office Suite.
• Professional, friendly demeanor and attitude. 
• Superior organizational skills and attention to detail.
• Excellent people skills including verbal and written communication. 
• Excellent time management skills with a proven ability to meet deadlines.
• Must be able to work evenings and weekends to accommodate the teams’ schedule and events.
• Must successfully pass a background check.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The job requires regularly lifting/pushing up to 15 pounds and occasionally lifting/pushing more than 25 pounds or exerting heavy force, in a wide disparity or environmental conditions. The job involves standing, stooping, bending, lifting, pushing, typing, etc.

Real Salt Lake provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and Real Salt Lake reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.