What are the responsibilities and job description for the Transaction Supervisor position at Real Soft Inc?
Job Description
Job Description
Job Title : Transaction Supervisor
Location : Milwaukee, WI
Employment Type : W2 Hourly
Description :
Reporting to the Site Operations Manager, the Transaction Processing Supervisor is responsible for the supervision of staff processing consumer information for the state of Connecticut's Husky program.
Responsibilities :
- Maintain accountability and responsibility for ensuring performance meets service required
- level agreements.
- Ensuring appropriate reporting metrics.
- Monitoring staff performance, including productivity, quality, and attendance.
- Assisting staff with cases needing immediate assistance.
- Assuring quality and timeliness of deliverables.
- Helping to identify and resolve issues and barriers within processes.
- Writing and developing policies and procedures, as necessary.
Qualifications :
