Client Experience Solutions Specialist

About Our Team

Our team at RealCold is dedicated to providing exceptional service and support to our customers.

We are seeking an experienced customer experience professional to join our team as a Customer Experience Manager.

This role is responsible for driving sales and creating and implementing strategies to enhance the customer experience across all touchpoints. The ideal candidate will have excellent communication and interpersonal skills, with the ability to relate and explain cross-functionally to internal and external customers.

Your Key Responsibilities:

• Buiding and maintaining a network of sources from which to identify new sales leads.
• Developing and implementing strategies that optimize customer satisfaction.
• Communicating with customers and leads to identify and understand their products and service needs; identifying options to meet customer's needs.
• Managing key accounts as the primary contact for assigned contacts to establish relationships.
• Ensuring customer satisfaction through ongoing communication and relationship management; resolving any issues that may arise post-onboarding.
• Analyzing customer feedback and market research and using that information to make improvements.
• Implementing customer retention campaigns and customer loyalty programs.
• Building communication alignment between customers, pricing, facilities and the sales team.
• Maintaining communication with existing and previous customers, alerting them of new locations, services, and enhancements that may be of interest.
• Maintaining detailed reports of sales activities including calls, orders, sales, lost business, and any customer relationship problems.
• Coordinating with other departments to ensure consistency and satisfaction across locations.
• Performing other duties as assigned.

Requirements:

• Strong knowledge of B2B, D2C, Cold Storage, Warehouse Environment.
• Minimum of 2-5 year of experience in a warehouse or cold storage environment.
• Excellent communication (verbal, written & listening), interpersonal and customer service skills.
• Ability to relate and explain cross functionally to internal and external customers.
• General knowledge of food supply chain industry.
• Ability to function well in a fast-paced environment.
• Excellent time management, organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient with HubSpot.
• Bachelor's Degree in Marketing, Sales, Business, or related field or equivalent work experience.
• Located in Central Florida, DFW, or Austin, TX.