What are the responsibilities and job description for the Desktop Support Engineer-1 position at Realign LLC?
Job Type: Contract
Job Category: IT
Job Description
Job Title: Desktop Support Engineer
Job Summary:
We are looking for a skilled Desktop Support Engineer to provide on-site technical assistance to end-users in TX Location. The ideal candidate will have hands-on experience troubleshooting hardware and software issues, installing applications, managing IT assets, and supporting users in a Windows/Mac environment.
Key Responsibilities:
- Provide on-site technical support for desktops, laptops, printers, and other peripherals.
- Diagnose and resolve hardware and software issues for end-users.
- Install, configure, and maintain Windows and MacOS operating systems.
- Assist with network troubleshooting, including LAN, Wi-Fi, and VPN connectivity.
- Set up and configure new user accounts, email, and access permissions in Active Directory & Microsoft 365.
- Provide support for Microsoft Office 365 applications, Outlook, Teams, and other enterprise software.
- Assist with IT asset management, including inventory tracking and procurement.
- Coordinate with vendors and service providers for hardware repairs and replacements.
- Ensure cyber security best practices by updating software, patching vulnerabilities, and monitoring for security threats.
- Provide technical training and guidance to end-users as needed.
Required Skills & Qualifications:
- 5 years of experience in desktop support, IT support, or a similar role.
- Strong knowledge of Windows 10/11, MacOS, and Microsoft Office 365.
- Experience with Active Directory, user management, and basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Familiarity with ticketing systems like ServiceNow, Jira, or similar ITSM tools.
- Hands-on experience troubleshooting printers, mobile devices, and VoIP systems.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and customer service skills.
- A Certification, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent is a plus.
Preferred Qualifications:
- Experience in enterprise IT support or a corporate environment.
- Knowledge of remote desktop tools (e.g., TeamViewer, AnyDesk, RDP).
- Basic experience with scripting (PowerShell, Bash) is a plus.
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Required Skills
DevOps Engineer
