Dynamics CRM Project Manager

Job Type: Contract

Job Category: IT

Job Description

Role: Dynamics CRM Project Manager

Location: St. Louis, MO

Contract

Job Overview:

We are seeking an experienced Dynamics CRM Project Manager to oversee the planning, execution, and successful delivery of Microsoft Dynamics CRM solutions. This role demands a proven leader with a comprehensive understanding of the Dynamics CRM ecosystem, along with the ability to manage complex projects, coordinate cross-functional teams, and engage with key stakeholders to ensure the seamless deployment of customer-focused solutions. The ideal candidate will possess strong organizational skills, deep technical expertise, and exceptional communication abilities.

Key Responsibilities:

• Project Leadership:
• • Lead and manage all phases of Microsoft Dynamics CRM implementation projects, from initial scoping and planning to final delivery and post-deployment support.
  • Develop detailed project timelines, resource allocation plans, and milestones to ensure timely, within-budget project completion.
  • Serve as the primary point of contact for internal teams, clients, and external vendors, managing expectations, addressing concerns, and ensuring alignment with project objectives.
• Team Coordination and Management:
• • Oversee a team of consultants, developers, business analysts, and other technical experts, ensuring that tasks are executed efficiently and effectively.
  • Provide leadership and mentorship to team members, promoting a collaborative and solution-oriented work environment.
  • Conduct regular team meetings to track progress, resolve roadblocks, and ensure that deliverables meet quality standards.
• Stakeholder Engagement:
• • Engage with business stakeholders to understand requirements, translate business needs into technical specifications, and ensure that the CRM solution aligns with organizational goals.
  • Prepare and present regular project updates, risk assessments, and recommendations to executive leadership and client teams.
• Risk and Issue Management:
• • Proactively identify project risks and issues, implementing mitigation strategies and adjusting project plans to address unforeseen challenges.
  • Ensure that all projects are delivered on time and within the agreed-upon budget.
• Technical Oversight:
• • Provide guidance and technical leadership on Microsoft Dynamics CRM best practices, configuration, customization, and integration.
  • Ensure the implementation of high-quality, scalable solutions, conducting thorough testing and quality assurance prior to deployment.
• Documentation and Reporting:
• • Maintain comprehensive project documentation, including project plans, resource allocation charts, progress reports, and post-project evaluations.
  • Track project financials, ensuring costs align with the budget and provide regular financial status updates.

Qualifications:

• Education & Certifications:
• • Bachelor’s degree in Information Technology, Business Administration, or related field.
  • Microsoft Dynamics CRM certifications (e.g., Dynamics 365 certifications) preferred.
  • PMP or other relevant project management certifications highly desirable.
• Experience:
• • Minimum of 10 years in project management, with a strong focus on Microsoft Dynamics CRM implementations.
  • Proven experience managing the full project lifecycle for Dynamics CRM, including requirement gathering, design, configuration, testing, deployment, and post-implementation support.
  • Demonstrated ability to manage complex, large-scale projects with cross-functional teams.
• Skills & Competencies:
• • Strong understanding of Microsoft Dynamics CRM, including configuration, customization, integration, and administration.
  • In-depth knowledge of project management methodologies (Agile, Waterfall, etc.) and tools (e.g., MS Project, Jira, etc.).
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and build relationships with stakeholders at all levels.
  • Strong problem-solving abilities and the capacity to manage multiple priorities and deadlines in a fast-paced environment.
  • Ability to drive change and innovation while maintaining a focus on delivering high-quality solutions.

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Required Skills