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Labvantage Support Engineer-2

REALIGN LLC
Boston, MA Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/17/2025

Job Type : Contract

Job Category : IT

Job Description

Job Title : Labvantage Support Engineer

Job Summary :

We are looking for a highly skilled Labvantage Support Engineer to join our team. The ideal candidate will have a strong background in software support, troubleshooting, and problem-solving. The Labvantage Support Engineer will be responsible for providing technical support, training, and guidance to users of the Labvantage LIMS software.

Responsibilities and Duties :

  • Provide technical support to users of Labvantage LIMS software.
  • Troubleshoot and resolve issues related to software functionality and configuration.
  • Assist with software updates, upgrades, and patches.
  • Develop and deliver training materials for users.
  • Collaborate with software developers to identify and resolve technical issues.
  • Document support processes and procedures.
  • Participate in testing and validation of software updates.
  • Stay up-to-date on industry trends and best practices related to laboratory information management systems.

Qualifications and Skills :

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2 years of experience in software support or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service skills.
  • Experience with Labvantage LIMS software is preferred.
  • Knowledge of SQL, Oracle, and database management.
  • Ability to work independently and as part of a team.
  • Certification in Labvantage LIMS is a plus.

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