What are the responsibilities and job description for the O365 Management Support Specialist position at Realign LLC?
Job Type: Contract
Job Category: IT
Job Description
Job Title: O365 Management Support Specialist
Job Summary:
The O365 Management Support Specialist will be responsible for providing technical support and assistance to users of Microsoft Office 365 (O365) applications. The specialist will help troubleshoot issues, provide training and guidance, and ensure the smooth operation of O365 tools and features within the organization.
Responsibilities and Duties:
1. Provide technical support to users experiencing issues with O365 applications.
2. Assist in the setup and configuration of O365 tools and features.
3. Train users on how to effectively utilize O365 applications for improved productivity.
4. Troubleshoot and resolve issues related to O365 functionality.
5. Monitor and maintain the security and compliance of O365 environment.
6. Collaborate with IT teams to implement changes and upgrades to O365 infrastructure.
7. Document processes and procedures related to O365 support.
Qualifications and Skills:
1. Bachelor's degree in Information Technology or related field.
2. Proven experience in providing technical support for O365 applications.
3. Strong understanding of O365 features and functionality.
4. Excellent communication and interpersonal skills.
5. Ability to work independently and as part of a team.
6. Problem-solving skills and attention to detail.
7. Microsoft certifications in O365 administration or related areas are a plus.
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