What are the responsibilities and job description for the Customer Experience Video Scout (Travel Required) position at Reality Based Group?
Do you have a keen eye for detail and a passion for customer experience? Are you comfortable on the road and enjoy exploring new places? Reality Based Group is looking for Video Scouts to join our team to become the eyes and ears behind exceptional customer experiences at industry-leading brands.
As a Video Scout with Reality Based Group, you collect data on the customer experience at some of the most renowned brands in their respective industries. Using a discreet hidden camera, you'll capture footage that provides invaluable insights to our clients. Your observations and feedback will play a crucial role in helping them improve their service offerings and deliver exceptional experiences.
Responsibilities:
- Travel independently to assigned locations, spending up to 2-3 weeks on the road per assignment.
- Follow detailed shop scenarios that simulate real-life customer experiences.
- Utilize a hidden camera (button camera and DVR) to capture discreet video footage of your interactions, ensuring compliance with local recording laws.
- Complete short surveys at the end of each evaluation, capturing key data points for further analysis.
- Communicate effectively with your dedicated Project Manager, staying updated on project requirements and receiving support throughout your assignment.
Qualifications:
- Excellent observational skills and attention to detail.
- Strong analytical and problem-solving abilities.
- Comfort and enjoyment with extended travel and independent work.
- Valid driver's license and a reliable form of transportation.
- Tech-savvy with basic knowledge of video and file management.
- Ownership or ability to obtain a hidden camera (button camera and DVR) that meets company specifications.
Compensation: Competitive per-assignment rate, based on project complexity and travel requirements.
Learn more about RBG at www.realitybasedgroup.com
Job Type: Contract
Benefits:
- Flexible schedule
Schedule:
- Choose your own hours
Work Location: On the road
