Community Association Manager - High-Rise Portfolio (WBVA2025-8184)

Overview

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage / Cardinal has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage / Cardinal, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage / Cardinal is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000 ), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

Job Responsibilities:

Portfolio Community Association Manager - High-Rise (Portfolio)

The Community Association Manager (CAM) is the key ambassador of RealManage.  He/she provides management, direction, and leadership to ensure the successful daily operations of a portfolio of high-rise community associations and delivers professional services and an exceptional customer experience in accordance with the service level agreement and in alignment with the company’s guiding principles.

Key responsibilities include, but are not limited to, working closely with the Board of Directors, developer, and/or builder to manage and operate the community, facilitate solutions to problems, and maintain the home values of each community.

Responsibilities:

RealManage is seeking versatile, energetic, friendly, full-time Portfolio Community Association Managers who take great pride in achieving greatness for their assigned communities. 

• Our CAM’s serve as a proactive, hands-on professional advisor to the Board of Directors of each community assigned
• Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures
• Provides bi-weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service requests, and work order activity
• Facilitate Board or Annual Meetings in accordance with best practices and company sttandards and makes clear and concise recommendations
• CAMs draft monthly management reports that illustrate the actual condition of community amenities, show the progress of specific key initiatives, and offer clear and concise recommendations to the Board for its consideration
• Our CAM’s assist the Board with it's selection of contractors and insurance carriers to maintain and protect the community
• Perform vendor management and oversight, including set-up of the bid process, and follow-up through contract and performance oversight
• Oversee and approve payment of vendors providing service to the community association
• Develop and submit a complete and accurate annual operating budget(s) for each association, meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association
• Works with the accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing. Possesses knowledge of cash balances and availability of funds for projects, monitors aging reports to ensure timely legal action regarding collections, and any other legal action before the association
• Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community
• Attend all company and team monthly training meetings
• Conduct business at all -times with the highest standards of personal, professional and ethical conduct
• Displays exceptional ability to analyze and address a variety of situations before they escalate
• Perform contractually required site visits and report findings to clients.
• May oversee and collaborate with an onsite team of professionals, with the CAM serving as the team lead/supervisor.
• Plus other work-related tasks 

To be the very best at this position, we look for the following qualities.

• Excellent interpersonal skills. You will have to interface with a wide range of personalities with a wide range of opinions, both over the phone and in person. You should be a friendly, outgoing person who can represent the company well in all situations.
• Excellent writing skills. Our customers require thoughtful, concise, timely responses to their concerns. Much of this communication occurs over e-mail where attention to tone and professionalism is critical.
• Excellent technology skills. Most of your day will be spent managing data utilizing our multiple software platforms. You should be comfortable using and learning technology software that enables you to access Owner / Residential portals, Management / Board portals, Closing portals, Attorney Portals, and Vendor portals all from one landing page.  
• Flexibility and humility. We approach our business with the mentality that we are here to serve. That means that you need to be willing and able to do what is necessary to please your clients, whatever that may be. You should be comfortable and willing to pitch in and assist where needed.
• Excellent organizational skills. You will be working with hundreds of owners divided among a portfolio of properties. We have established excellent, efficient systems to facilitate this work, but you need to have strong organizational skills and be attentive to detail to use the systems effectively.
• The ability to work independently. Because this is a growing business, you need to be comfortable working independently at times. We will provide training, guide you in goal setting, and provide the technology and systems for you to achieve those goals. You will be empowered to make decisions and will be accountable for your decisions.
• Ability to grasp new skills and concepts. You will need to be able to carefully follow instructions and learn in a working environment. Much of your training will involve hands-on experiences and in-the-field opportunities for decision-making. Your ability to grasp new technology and industry practices is vital to your success.

Qualifications

Qualifications:

• Associate or higher degree highly preferred.
• Minimum of three (3) years managing Mid or High-rise condominiums preferred.
• CAI designation(s) strongly preferred.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits:

$75,000 annually

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays

Salary : $75,000