Onsite IT Administrator (CFL2025)

Company Overview:

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Property Summary:

The Celebration Community was formed with the concept of building a better place and a better way to live. There’s a reason Celebration is not a town, but a community in every positive sense of the word.

In order to draft a blueprint for fulfilling such a vision and oversee its creation, the Walt Disney Company founded The Celebration Company. Utilizing the combined experience of a specialized group of world-renowned city and social planners, as well as the best architects of our time, The Celebration Company conceived five principles that would guide every aspect of the community’s creation. Those five guiding principles known as the Celebration Cornerstones, consist of: Sense of Community, Sense of Place, Focus on Technology, Focus on Education & Focus on Health.

This is a beautiful masterplan community situated in northwest Osceola County, Florida.

• The homes and condominiums are a cross-pollination of Classical, Colonial, French, Coastal, Mediterranean, and Victorian exteriors with modern floor plans. Most homes have a welcoming front porch and access to rear garages via a service alley.
• Residential offerings include single family terrace, bungalow, garden, cottage, village, manor and estate homes along with townhomes and condominiums.
• Residents enjoy large recreational areas with multiple amenities, a Community Center, over 40 neighborhood parks and more than 26 miles of walking trails.
• Commercial areas include Downtown Celebration, Shoppes at Celebration Place and Water Tower Shoppes with multiple restaurants and shops. Within the Community’s boundaries residents benefit from schools (Celebration K-8, Celebration High School, Foreign Language Immersion School), Osceola County Fire Station, office complexes, a boutique hotel, gas stations, churches and AdventHealth Hospital and Fitness Centre.
• Celebration has approximately 10,000 residents and 4,300 homes and condos.

Provide customer and front line technical support and solutions to residents, vendors, and internal staff members in a fast-paced, goal-oriented, business casual environment

General Responsibility

• Responsibility for maintenance and updating of Celebration Town Hall website
• Scheduling Board and Committee Teams meetings and posting as needed
• Responsible for the day to day administration of user accounts, providing technical assistance via telephone and online to users and staff, providing 24/7 emergency software repair service and monitoring the resident forums and personally address any issues with user
• Managing on line, phone, and in person reservations for facilities and programs
• Processing deposits and requests for deposit refunds
• Providing answers to questions regarding departments, town events, businesses, and accounts via phone/email/in person
• Triage incoming emails for all departments
• Answer incoming phone calls from the Resident Services Group
• Other duties as assigned
• This position is not remote - Celebration Florida

Qualifications:

• Expertise in current internet standards, including Web browsers and browser specifications
• Experience with managing Web site content
• Skill in computer graphics and layout
• Working knowledge of networking technologies, including security and encryption on the internet, and basic networking concepts
• Experience with non-linear editing software
• Ability to juggle multiple projects simultaneously
• Ability to work independently and as a member of a team
• Ability to communicate effectively and work with a variety of personalities
• Excellent Internal and External Customer Service

• Ability to maintain confidentiality
• Ability to maintain composure in stressful situations and diffuse upset customers

Pay = $60,000/Yr

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays