Onsite Resident Services Associate - Part Time/Weekend (SLCUT2025)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Property Summary

American Towers is a vintage high-rise community in the heart of downtown Salt Lake City. The property has 357 units in two towers that share their parking structure with a commercial entity in the same block. The community has several desirable amenities, including a recently renovated indoor pool and spa, indoor racquetball court, billards room, library, two rooftop decks with hot tubs and a vibrant community of residents who love the building and high rise living.

Responsibilities

We are seeking a Part-Time Resident Services Associate to join our team and provide exceptional support to our residents in a dynamic residential community. This role is designed to cover shifts opposite of the full-time Resident Services Associate, ensuring continuous service and coverage during all hours of operation.

The ideal candidate will have excellent communication skills, a positive attitude, and a strong customer service mindset. This position requires a friendly, professional demeanor and a desire to make residents feel welcomed and valued.

Part-Time Schedule: Weekend Schedule

Saturday & Sunday: 7am - 5pm (1hr lunch break) 18-20hrs/wk.

Key Responsibilities

• Assist residents with inquiries, requests, and general information.
• Handle maintenance requests and ensure timely resolution.
• Perform administrative tasks such as filing, data entry, and document management.
• Answer phone calls, emails, and other communication from residents.
• Provide support to the full-time Resident Services Associate as needed.
• Maintain a clean and organized office space.
• Other duties as assigned by management.