Onsite Resident Services Associate (SLCUT2025)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Property Summary

American Towers is a vintage high-rise community in the heart of downtown Salt Lake City. The property has 357 units in two towers that share their parking structure with a commercial entity in the same block. The community has several desirable amenities, including a recently renovated indoor pool and spa, indoor racquetball court, billards room, library, two rooftop decks with hot tubs and a vibrant community of residents who love the building and high rise living.

The Resident Services Associate serves as the primary point of contact at the front desk, ensuring smooth daily operations and excellent customer service for residents, vendors, and guests. This role is responsible for managing parking validations, signing in vendors and realtors, assisting residents during emergencies, maintaining the package system, and entering maintenance work orders. Additionally, the associate facilitates communication between security and management regarding daily activities and issues.

Hours Weekdays: 40-45hrs/wk.: Monday-Friday 7:00am-5:00pm (1hr lunch break)

Key Responsibilities

Resident & Guest Services:

• Issue parking validations for residents, vendors, and contractors.
• Sign in and monitor vendors, realtors, and other visitors in accordance with building policies.
• Assist residents with inquiries, concerns, and emergency situations, ensuring prompt and professional resolution.
  
  

Operations & Administration

• Maintain an organized and efficient package management system, ensuring accurate tracking and timely distribution.
• Input and manage maintenance work orders in the system, ensuring timely follow-up and resolution.
• Serve as the primary point of contact between security and management, relaying any issues, updates, or concerns related to daily operations.
• Communicate security-related matters to management, ensuring timely awareness and resolution of incidents or concerns.
• Monitor and enforce building policies while maintaining a secure and welcoming environment.
• Provide general administrative support and assist with other front desk duties as needed.