Account Director

Introducing Realtime!

At Realtime, we are rooted in an independent spirit and a relentless drive for results for our clients.

From day one we’ve propelled our clients over media hurdles, tackling complex challenges head-on and delivered measurable impact.

Our experts are platform masters with a record of shaping mindsets, amplifying presence, and igniting actions. Today, we add tech-powered solutions that provide unmatched speed, scale and precision.

Our Vision is to work with the world’s leading brands and be a shining example of agency services combined with tech with an incredible roster of clients. We help clients achieve their goals. Our employees succeed and grow. We are Realtime.

Role Summary

We are looking for an Account Director to join our US Client Services team at Realtime Denver, to deliver conversation-changing media strategies for some of the world’s largest corporate brands.

You’ll take a lead on the strategy and planning across a portfolio of clients – a first for Realtime. In this role you will ensure the successful execution and delivery of innovative, best-in-class campaigns across multiple paid media channels and work with clients’ in-house teams to bridge paid and non-paid communications tactics into strategic plans.

You will use your experience in digital, marketing, and advocacy fields, with a passion for delivering impactful, high-quality work. On the front lines of our business you will excel in providing partners with top-tier advocacy tools and strategic performance insights. Unfazed by challenges, you will approach crises with a steady, composed demeanor, and enjoy solving problems in the moment.

You will be awesome in customer service, with strong experience working across multiple accounts, delivering the best-of-the-best to your clients, and ensuring strong relationships are fostered and maintained.

You will have an interest across multiple markets as we have a wide-ranging portfolio of clients, and ideally, experience in managing omni-channel campaigns for clients with complex consumer journeys and high price points.

You will continually investigate new opportunities and tactics, ensuring fresh thinking is brought to the table, creating bespoke strategies for your client, and identifying solutions to meet their needs so you can take them to new levels of growth beyond their expectations.

You will proactively collaborate with our channel operations teams to ensure campaign activation, reporting, and optimisation is delivered on time and without a hitch.

You will seek and create opportunities to complete the tasks in better, more effective, and different ways which creates a high impact beyond expectations.

You will be Kind at Heart: as an Account Director– you will demonstrate kindness, integrity, and respect for your clients and your colleagues; taking pride in your work, and collaborating in a kind and respectful way with others.

You’re the right person for the role if you have:

• A strong background in any digital channel with a record of proven results for corporate and advocacy clients in key industries.
• Prior hands-on-keyboard experience is preferred.
• 5 years of advertising experience (agency experience preferable).
• Demonstrated ability to manage multiple accounts and projects simultaneously to meet objectives/key deadlines.
• Experience with website, lead, and app analytics (UTM tagging, Google Tag Manager, Salesforce, Google Analytics, Tableau, AppsFlyer etc.).
• Ad platform certifications are a plus.
• Outstanding data handling and analytical skills.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft office products, especially PowerPoint and Excel.
• Well-organized and flexible; able to move from project to project without delay.
• Ability to work independently and as a member of a team.
• A passion for Digital Marketing and learning!

Key Responsibilities

• Crafting tailored engagement strategies for partners to maximize the benefits of Realtime and from Day 1 - you’re not just a point of contact, you’re a true partner, fully immersed in their work
• Addressing partner support requests from new campaign launches to reporting queries - you will be adept at handling multiple tasks simultaneously and have a talent for prioritizing in real-time.
• You will lead client accounts, demonstrating strong client relationship management, working to explicit budgets and timelines, and ensuring Realtime Agency are in a position to expand and maximize opportunities.
• You will establish oneself as a trusted advisor to clients, expanding our network within client organizations and fostering collaborative partnerships
• Leading Quarterly Business Reviews, you will be skilled at providing strategic insights and demonstrating value to your clients
• Design innovative, large-scale paid campaigns across several platforms, including but not limited to Meta, Google Ads, and/or programmatic DSPs.
• Manage, support, and oversee operational teams responsible for the placement, optimization, testing, and execution of complex campaigns; you will ensure channel strategies align with core client goals and contract stipulations.
• Develop processes, structure & services that add value to our existing clients and ensure client experience with Realtime is best in class.
• Work collaboratively across teams to identify and present new opportunities/areas of growth that will help continue the development of the paid channels.
• Bring innovative ideas and new thinking to the forefront of everyday account interactions.
• Stay at the forefront of industry innovation and best practices, learn and grow your knowledge and bring new findings and ideas to clients and internal teams.

What does Realtime offer?

• People First Culture; in the last year we increased our staff happiness by 20%, we have a culture coordinator, team events, learning opportunities and training, company mid-year kick-off, individual awards, Class Pass, and much more.
• Private medical cover.
• 20 days PTO federal days off, plus 10 days sick leave.
• We're a global company with international work and travel opportunities.
• Digital learning opportunities – programmatic, Google, Influencer, SEO, Affiliate marketing to truly understand the full marketing mix, allowing you to go on and excel as a fully rounded digital leader.
• Fast progression routes as the company continues to rapidly grow.
• An excellent and results-aligned bonus structure.
• A fun, energetic, collaborative, dynamic work environment.

Living our Values

Our values are at the core of everything we do. As part of our team, you are expected not only to deliver results but also to embody and promote our values in your daily work. These values guide how we collaborate, innovate, and succeed together.

Always Curious

We are driven by a relentless pursuit of knowledge and discovery. Risk-taking and innovation are at our core; we explore uncharted territories. Learning from our experiences, we continuously push boundaries and aim high.

Performance Driven

We deliver precise, effective strategies tailored for our clients. Our focus is on data, science, and exploration to ensure high performance. We take ownership of our work, always seeking improvement and excellence.

Relentlessly Ambitions

We set high standards and push beyond what’s expected. Clear, direct communication drives us to achieve outstanding results. Proactive and determined, we see tasks through to completion and beyond.

On the Front Foot

Our commitment to our goals is unwavering and proactive. We seize opportunities to optimize and enhance performance. Dependable and driven, we deliver on our promises and keep pushing forward.

Real and authentic

We build genuine, lasting relationships with clients and colleagues. Transparency and honesty are fundamental; we communicate openly. We collaborate with integrity and respect, fostering a trustworthy environment.

Kind at Heart

We stand by our values of kindness, respect, and integrity in all interactions. Deep care for our team and clients, always ready to support and help. Generous with our time and resources, we are reliable and always available.