Personal Lines Account Manager

Job Description

Welcome to Realty Group Insurance, where our strong values and dedication form the backbone of our work culture. Located in the vibrant community of Fishers, Indiana, we are seeking an enthusiastic Customer Service Representative to join our dynamic team. As a Customer Service Representative, your role is pivotal in building and maintaining excellent relationships with our clients. You will become an integral part of a team committed to delivering exceptional service and satisfaction to every individual we assist. At Realty Group Insurance, we value positive attitudes and fostering a welcoming environment, ensuring that both our team and our clients can rely on us. Dive into a role that promises growth, satisfaction, and a chance to make a significant difference in the lives of our clients. If you are passionate about customer service, we are excited to have you join us on this inspiring journey!

Salary: $40000.00 - $60000.00 per year

Benefits

Annual Base Salary Commission

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Retirement Plan

Career Growth Opportunities

6% 401k match

Responsibilities

Customer Assistance: Provide exceptional service by addressing customer inquiries promptly and professionally.

Issue Resolution: Effectively resolve customer complaints and concerns with a positive and empathetic approach.

Account Management: Manage and maintain customer accounts, ensuring accurate information and timely updates.

Information Provision: Share detailed product knowledge and service offerings to assist customers in making informed decisions.

Feedback Collection: Collect customer feedback and provide valuable insights to improve service quality and customer satisfaction.

Team Collaboration: Work collaboratively with other team members to ensure seamless delivery of customer services.

Continuous Improvement: Identify opportunities for process improvements and enhance customer service delivery.

Requirements

Experience: Candidate must have active P&C License

Communication Skills: Must possess excellent verbal and written communication skills to effectively interact with clients and team members.

Problem-Solving Abilities: Strong problem-solving skills to address customer inquiries and resolve issues efficiently.

Customer Focus: A commitment to providing exceptional customer service and satisfaction.

Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a high-paced environment.

Attention to Detail: Keen attention to detail to ensure accuracy in information and transactions.

Technical Proficiency: Basic understanding of computer systems and proficient in using Microsoft Office Suite.

Team Spirit: Ability to work collaboratively with a team while displaying a positive attitude.

Location: Must be able to work on-site at our Fishers, Indiana office.

Company Description
Our Agency is located in Fishers IN specializing in Auto, Home, Life, and many insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!