Concierge (Monday - Friday 3:00pm - 11:00pm)

ROSS Companies is looking for an experienced Concierge for a community in Silver Spring, MD. The ideal candidate will be responsible for providing excellent services to residents while operating from the front desk, while taking the lead in community social event planning. The Concierge is the “go-to” community representative who will provide services from work requests to reservations, to providing detailed information on the community.

General Responsibilities

• Greet residents of the community as they enter and exit the premises.
• Service residents' needs as they relate to apartment work orders and inquiries about policies and coordinate communications to Property Manager.
• Coordinate receiving and pick up or delivery of resident’s packages.
• Obtain information from residents regarding needed attention in their apartment and relay information to maintenance team and/or property manager.
• Enforce controlled access policies of the community.
• Answer all incoming calls and relay to proper recipient.
• Attend seminars, classes or community staff meetings for policy updates, reviews or instructions for equipment use and conforming to changes in government regulations.
• This position requires Monday-Friday hours, Saturday and Sunday hours may be required, as needed.
• Any other duties which may be assigned.

Required Experience/Skills

• Previous customer service experience required.
• Excellent interpersonal, verbal, and written communication skills.
• Self-starter, detail oriented with ability to organize and prioritize work independently.
• Excellent customer service skills.
• Excellent computer skills; Word, Excel, Publisher, and Internet.
• Excellent presentation skills and creative ability.

Required Education

High School Diploma required.

ROSS Companies is an Equal Employment Opportunity Employee