What are the responsibilities and job description for the Concierge (Part-Time and Full-Time Positions Available) position at Virtual Concierge, Inc?
Schedule: Part-Time (Saturday and Sunday) / Full-Time (Monday through Friday, 3 PM - 11 PM)
Company Overview:
Virtual Concierge, Inc. is dedicated to providing exceptional concierge services to residents and clients in the DMV area. We are looking for personable, reliable, and service-oriented individuals to join our team at two of our locations. If you have experience in customer service, enjoy helping others, and thrive in a fast-paced environment, we would love to hear from you!
Job Summary:
As a Concierge with Virtual Concierge, Inc., you will be the first point of contact for residents and visitors, assisting with a variety of requests in a professional and efficient manner. You will also be responsible for providing a range of services related to the day-to-day needs of the property and tenants.
Key Responsibilities:
- Greet and assist residents and guests, providing exceptional customer service and addressing inquiries or concerns in a timely manner.
- Coordinate package deliveries, maintenance requests, and other resident needs through our concierge software system.
- Assist with scheduling amenities, coordinating events, and handling service requests from residents.
- Provide information regarding local attractions, services, and businesses to enhance the resident experience.
- Perform basic administrative tasks such as data entry, managing schedules, and handling correspondence.
- Learn and operate different concierge software platforms and online scheduling tools.
- Assist with resident move-ins and move-outs as needed.
- Help manage building security and ensure all safety protocols are followed.
- Handle emergency situations calmly and efficiently, following company procedures.
Requirements:
- Previous customer service experience (preferably in a concierge, hospitality, or apartment setting).
- Strong communication skills, both verbal and written.
- Must be personable, approachable, and maintain a professional demeanor.
- Ability to learn and use various software platforms quickly.
- Strong organizational skills and attention to detail.
- Reliable and punctual, with a strong commitment to the job.
- Ability to work independently as well as part of a team.
Benefits:
- Full-time employees receive paid time off (PTO).
- No cap on overtime, based on coverage needs.
- Access to an online scheduling system for shift flexibility, shift picking, and time-off requests.
- Opportunity for growth and development in the concierge and hospitality industry.
How to Apply:
Interested applicants should submit a resume.
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $17 - $19
