What are the responsibilities and job description for the Service Manager position at Reata Restaurant?
Looking to join a Legendary Team? We've been at it for over 20 years and are looking for a few great new team members. Legendary Texas Cuisine is only part of what you’ll experience at Reata Restaurant. From the moment you pass through our doors, the unmistakable ambience of Reata embraces you. Hosts and servers welcome you as if you were an old friend as you are enveloped by museum quality artifacts from the old west. Cuisine inspired by cowboy cooking is really a melding of flavors: Southwestern, Creole, Southern, and a traditional Steak House provide a unique fine dining experience. Reata’s most popular items include Tenderloin Tamales, Blackened Buffalo Ribeye, Chicken Fried Steak, Stacked Chicken Enchiladas and the all time favorite the Pan Seared Pepper Crusted Tenderloin. www.reata.net
The front of house manager oversees all operations at a restaurant (except for the kitchen). This individual shapes a restaurant-goer’s experience by maintaining the dining room’s appearance, hiring and training quality staff, and ensuring good customer service.
Job Duties
- Interview and hire for a restaurant’s bar and waitstaff. Ability to develop a specialized hiring process to meet a restaurant’s needs.
- Manage the training of the servers, bartenders, hosts, and bussers to meet the specific needs of the restaurant.
- Supervise Upkeep of Guest Areas by directing staff to attend to messes or accidents as well as personally assisting in cleanup.
- Responsible for shift planning using the scheduling systems to assign waitstaff based on anticipated demand. Ability to direct staff to handle unexpected situations and customer concerns throughout a shift as needed.
Skills and Qualifications
- Proficiency with restaurant Point of sale systems, including refunding customers, providing discounts, and comping items.
- Organizational skills, able to juggle many responsibilities at a time.
- Training experience to lead staff onboarding
- Leadership skills to keep staff on task, motivated, and focused.
- Conflict resolution skills to manage staff conflicts and customer’s concerns
- Management experience in hiring, firing, training, and disciplining staff.
- Customer service skills dedicated to providing excellent customer service and improving the customer experience.
Working at Reata Restaurant
- Health insurance
- No strict dress code
