Operations Assistant

Reports to: 

Operations Manager

VP Finance

Position Purpose:

• Execute daily order and swatch fulfillment operations.
• Provide daily operational support to the sales team.
• Support Operations Manager with managing inventory, production, order fulfillment systems, studio organization, and special projects.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Order Fulfillment:

• Ensure all orders are accurately entered, submitted to the appropriate vendor, and tracked until all items are received by the customer.
• Create purchase orders for all products, as needed, and submit to the appropriate vendor.
• Ensure shipment details such as addresses, requested shipping speeds, sidemarks, and any other important details are accurate.
• Coordinate custom orders with vendors.
• Fulfill orders from the studio for items such as swatches, books, and press gifts.
• Support Operations Manager with inventory management as needed.
• Coordinate with production vendors and monitor open purchase orders for delays or other updates.
• Maintain and update company records for the fabric, wallpaper, and pillow lines (e.g., color names, SKU number, etc.).
• Liaise with our warehouse coordinator(s) and vendors to ensure accurate and efficient order fulfillment and maintain strong relationships.

Sales Team and Showroom Support:

• Communicate order fulfillment details, production lead time updates, and other information the sales team may need to relay to customers.
• Keep track of all orders not immediately fulfilled and keep relevant parties up to date on any production and/or shipping delays.
• Troubleshoot customer service issues when they arise and provide solutions for the sales team and customers. 
• Coordinate with Sales Managers to ensure that travel sales assets are up to date.

General Operational Support:

• Respond to general email inquiries and forward emails to appropriate departments and answer the phone when onsite.
• Support the Operations Manager with office maintenance and organization.
• Keep files organized and up to date that relate to operations, inventory, and production.
• Ensure that the studio is kept organized and clean.
• Assist Operations Manager with special projects as needed.

QUALIFICATIONS:

• Bachelor’s Degree.
• Strong attention to detail and organizational skills.
• Empathy and an ability to understand the needs of customers, vendors, and team members.
• Data entry experience.
• Customer service experience – preferred.
• Familiarity with Unleashed, ShipStation, Shopify, or monday.com – preferred.

BENEFITS:

Employer subsidized Health, Vision, and Dental Insurances

Paid Time Off

Paid Sick Leave

Paid Holidays

401(k)

TO APPLY:

Email the following to hiring@rebeccaatwood.com and include your name and “Operations Assistant” in the subject line:

• Resume 
• Cover letter including which one of our values resonates with you the most and how you see it applying to the role.
• Two professional references.
• Salary Requirement.