Registration Representative

Job Description

Job Description

We are looking for full-time Registration Representative to join our Spine, Sport and Regenerative Medicine team in our Vancouver, WA clinic. The Registration Representative is responsible for checking in patients, collecting copays, posting to patient accounts and communicating financial policies, informing patients of potential delays. You must have department awareness at all times to facilitate patient flow. The ideal candidate will possess great organizational skills and energy, a can-do attitude, a desire to learn the practice, and a collaborative team spirit. The candidate will also possess excellent interpersonal skills, a superior commitment to patient care, and the ability to work closely with patients and physicians.

Responsibilities :

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition .
• Greet patients in a friendly and timely manner.
• Be alert and helpful to ensure patients find the appropriate office, exit, etc. and offer directions when needed. Assist patients (i.e.-getting the door, wheelchairs, etc.) as needed.
• Ensure patients register through Robin intake to assist with daily clinic flow including but not limited to medications, prior medical history and demographics.
• Verify and update patient demographics, insurance information and medical history to ensure accuracy. Confirm and pre-verify state and motor vehicle insurance coverage.
• Explain credit policies, privacy practices and the differences with contracted vs. noncontracted insurance companies.
• Process receipts for copays and deposit payments. Maintain cash drawer protocol at all times.
• Act as a point of contact for clinical team insurance related questions.
• Train new and existing employees and address knowledge gaps with additional instruction in a supportive manner.
• Assist supervisor with creating and maintaining training aides and protocols when requested.
• Alert supervisor and / or administration if suspicious persons are on the premise. Contact security as appropriate.
• If any office location is underutilized or closed, staff from the closed office may be required to travel to another office to cover.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Cross train and assist other departments as necessary.
• Attend meetings and perform other duties as assigned.

Requirements :

We are proud to Offer :

This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team!

This is a full-time, 40 hour per week position.