Performance Manager

About Recall Masters:

Recall Masters, the leading provider of automotive recall information, services, and vehicle owner communications since 2015, is dedicated to making roadways safer by accelerating the repair of recalled vehicles. Our innovative solutions, trusted industry reputation, and commitment to customer satisfaction have positioned us as the go-to partner in the automotive recall space.

Position Overview:

As a Performance Manager, you’ll leverage our strong industry reputation, advanced data, client testimonials, and comprehensive communication tools to drive success. You’ll work primarily from our Laguna Hills, CA office, collaborating with internal teams and management, while also engaging with clients offsite to build and maintain relationships.

The ideal candidate will have fixed operations experience, be well-established in the current market, and collaborate effectively with both internal teams and external clients. You’ll navigate multiple prospect contacts to connect with key decision-makers at dealerships. Success in this role requires a focus on quality client engagement, enhancing our solutions, and maintaining strong relationships with active clients.

Primary Responsibilities:

As a Performance Manager, you will be responsible for managing client relationships, and identifying business opportunities daily, weekly, and monthly. In addition, key responsibilities include: 

• Manage a book of business and additional upsells of products and services.
• Qualify opportunities by understanding client needs and requirements, and update CRM with all activity.
• Identify opportunities within Recall Master’s services through current customer referrals.
• Provide relevant feedback to other departments within Recall Masters based on client/prospect engagement.
• Position will be measured monthly based on client engagement, an overall increase in the assigned book of business and, most importantly, retention.

Additional Duties/Responsibilities:

• Regular client engagement and follow-up on a monthly basis.
• Drive opportunities for upselling and cross-selling on a consistent basis.
• Maintain regular in-person visits with key accounts on a quarterly basis.

Minimum Qualifications:

• Knowledge and experience of Fixed Ops is required
• Minimum of 5 years of experience in a B2B environment
• Consistent track record of achieving company revenue, churn, and performance goals
• Consultative approach — listen to the clients, understand their needs, and tailor your communications to meet their expectations.
• Highly motivated self-starter with a strong passion for problem-solving and learning
• Must be comfortable using CRM to manage a sales pipeline, and report on progress and quota achievement.
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage time effectively

Preferred Qualifications:

• College degree preferred 
• Experience with MS Office and Salesforce is a plus 

Salary and Benefits:

• Base Salary: $60,000 - $72,000
• Monthly Bonus: Based on Client retention and upsell performance
• Quarterly Bonus: Additional earning potential tied to key performance goals
• Comprehensive Benefits Package: Medical, dental, vision, 401(k), PTO, Life, Aflac, Wellness program, Phone reimbursement
• Career Growth Opportunities in a fast-paced and innovative environment

Location: Laguna Hills, CA

Job Type: On-site / In field

Other Requirements:

This role leverages a flex-schedule that may involve nontraditional working hours. Must be able to work from the Recall Masters office or remotely from a home office, depending on the candidate’s skills and experience. This position is eligible to US citizens physically residing in the US, any offer of employment is contingent upon background, drug screen, and reference checks.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Recall Masters is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.