Tour Operator Account Executive

Our growing company is looking for a dedicated and personable tour & travel account executive who will maintain client accounts and serve as the liaison between the company and key partners. The ideal candidate will have a drive for sales, a passion for providing exceptional customer service, as well as achieving revenue goals. If you are looking for an exciting place to work, please look at the list of qualifications below.

Qualifications

• The Tour Operator Account Executive must build and maintain strong, trusting relationships with key client executives and travel managers to foster long-term partnerships.
• A sales-oriented mindset is crucial, along with a deep understanding of sales techniques, market research, and customer service.
• The role involves supporting the team in strategic planning, ensuring KPIs are met, and managing client records effectively, including contract updates.
• Candidates should have experience in the hospitality or tourism industry and possess online technical skills related to process management.
• Excellent verbal and written communication skills are necessary, along with an analytical approach to business plans and market opportunities.
• The ability to operate independently while being results-oriented is essential.
• Familiarity with business technology, particularly CRM and spreadsheet software, will enhance performance in this role.(i.e. SAP/Opera/ Delphi)
• Fully bilingual (fluent in both english and spanish)

Responsibilities

• They are responsible for promptly responding to partner inquiries and supporting the Director of Sales in managing key client relationships and strategies.
• This role oversees a significant portfolio of accounts, primarily in the USA, focusing on increasing revenue through effective communication and negotiation.
• Regular meetings and calls with clients are essential for driving spending and addressing various criteria like retention and bookings.
• The Tour Operator Account Executive will analyze travel data and prepare reports while collaborating on sales strategies and campaigns. Identifying growth opportunities within key customer segments is vital.
• The position also involves negotiating promotional terms, ensuring brand strategy alignment with marketing, and addressing parity issues.
• Moreover, the manager will resolve connectivity bugs, handle group sales quotes, and monitor content updates on public platforms.
• Flexibility for networking events and hosting training sessions is also required.

Bonus: earn up to $20,000 in bonuses based on quarterly achievements.

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Commission pay

Ability to Commute:

• Miami, FL 33122 (Preferred)

Ability to Relocate:

• Miami, FL 33122: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: In person