What are the responsibilities and job description for the Chief Commercial Officer position at Reconomy Group?
Position Overview: Lincoln Waste Solutions powered by Reconomy is seeking an innovative and results-driven Chief Commercial Officer (CCO) to join our executive team. The ideal candidate will be responsible for developing and executing the company’s commercial strategy, driving sales growth, and expanding market presence. The CCO will oversee the sales, marketing, and business development functions, ensuring alignment with the company’s overall goals and objectives. The CCO must be capable of handling the growth required to triple the company's size in the next four years, professionalizing operations, and bringing in new capabilities.
Key Responsibilities:
- Commercial Planning and Leadership:
- Develop and implement the company’s commercial planning to drive revenue growth and market expansion.
- Provide strategic leadership and direction to the sales, marketing, and business development teams.
- Collaborate with the CEO and executive team to align commercial strategies with overall business goals.
- Sales Management:
- Lead and manage the sales team to achieve revenue targets and business growth objectives.
- Develop sales plans and initiatives to drive customer acquisition and retention.
- Establish and monitor sales performance metrics, providing regular reports to the executive team.
- Business Development:
- Identify and pursue new business opportunities and strategic partnerships to drive growth.
- Develop and implement business development plans to enter new markets and diversify service offerings.
- Build and maintain relationships with key industry stakeholders, clients, and partners.
- Customer Relationship Management:
- Enhance customer experience and satisfaction through effective relationship management.
- Develop and implement customer loyalty programs and initiatives.
- Address customer feedback and concerns promptly to maintain high levels of client satisfaction.
- Team Leadership and Development:
- Build and lead a high-performing commercial team, providing mentorship and development opportunities.
- Foster a culture of collaboration, innovation, and continuous improvement within the commercial team.
- Collaborate with other departments to ensure seamless execution of commercial strategies.
- Market Analysis and Insights:
- Conduct market research and analysis to identify trends, opportunities, and competitive threats.
- Provide insights and recommendations to the executive team based on market data and analysis.
- Monitor industry developments and adjust commercial strategies accordingly.
- Budget Management:
- Develop and manage the commercial budget, ensuring effective allocation of resources.
- Monitor and control commercial expenditures to achieve financial targets.
- Provide regular financial reports and updates to the executive team.
Qualifications:
- Bachelor’s degree in business administration, Marketing, or a related field; MBA preferred.
- Proven experience as a Chief Commercial Officer or in a senior commercial leadership role, 7 years.
- Strong track record of driving sales growth and market expansion.
- Extensive experience in developing and executing commercial strategies.
- Excellent leadership, communication, and interpersonal skills.
- Ability to think strategically and execute tactically.
- Experience in the waste management or related industry is a plus.
Jobs to be done by the CCO in the Next 3 Years
- Commercial Strategy Development and Execution:
- Project: Develop a comprehensive commercial strategy that aligns with the company’s growth objectives.
- Goal: Achieve the target of tripling the company's size within four years.
- Timeline: Year 1
- Sales Force Expansion and Optimization:
- Project: Recruit, train, and develop a high-performing sales team.
- Goal: Expand sales capabilities to support aggressive growth targets.
- Timeline: Year 1
- Customer Relationship Management System Implementation:
- Project: Implement a robust CRM system to manage and optimize customer interactions.
- Goal: Improve customer satisfaction and retention.
- Timeline: Year 1
- Market Expansion Initiatives:
- Project: Identify and enter new geographic markets.
- Goal: Increase market presence and capture new customer segments.
- Timeline: Year 1-3
- Business Development and Strategic Partnerships:
- Project: Establish and nurture strategic partnerships and alliances.
- Goal: Leverage partnerships to accelerate growth and expand service offerings.
- Timeline: Year 1-4
- Digital Transformation and Technology Integration:
- Project: Integrate advanced technologies and digital tools into commercial operations.
- Goal: Enhance operational efficiency and provide data-driven insights.
- Timeline: Year 2-3
- Product and Service Diversification:
- Project: Develop and introduce new products and services to meet evolving customer needs.
- Goal: Diversify revenue streams and increase market share.
- Timeline: Year 1-3
- Performance Metrics and KPIs:
- Project: Develop and implement key performance indicators (KPIs) to measure commercial success.
- Goal: Track progress and ensure accountability for achieving growth targets.
- Timeline: Year 1-4
By focusing on these strategic projects, the new CCO will play a crucial role in driving Lincoln Waste Solutions' growth and ensuring the company is well-positioned to handle increased business size and complexity.