Therapeutic Education Manager - Hematology (Texas: Houston, Dallas OR Florida: Orlando, Tampa)

With its beginnings in a family run pharmacy in Correggio, Italy in the 1920s, Recordati is now a global pharmaceutical company, listed on the Italian stock exchange, with over 4,500 employees and turnover of over Euro 2bn.

We are a group of like-minded, passionate individuals who go to extraordinary lengths for our patients, customers, partners, investors and the people across the globe who we serve. We develop and commercialise medicines to serve people living with common diseases, as well as those living with some of the rarest, in around 150 countries.

At Recordati, our mantra is simple. We’ve always believed that health, and the opportunity to live life to the fullest, is a right, not a privilege. Whether that is for common diseases or the rarest – we want to give people the opportunity to be the best version of themselves.

This drive will never stop. Together, we will always be reimagining tomorrow – with new ideas, new technologies and new innovations to fight diseases.

Recordati. Unlocking the full potential of life.

This position is with Recordati Rare Diseases, Inc. (RRD), North America, an affiliate of Recordati.

Recordati Rare Diseases, Inc. (RRD) develops high-impact therapies for rare diseases, focusing on providing treatments to underserved communities in the U.S. Our mission is to mitigate the impact of rare diseases through increased awareness, better diagnoses, and improved treatment access in endocrinology, metabolic, hematology and oncology franchises. RRD is dedicated to fostering a dynamic work environment that promotes professional growth and a significant impact on patients' lives.

Reporting Structure

Reports To: Field Director, Therapeutic Education Leadership

Direct Reports: None

Areas Managed: Patient Support Services

Overview

The Therapeutic Education Manager (TEM) is a key field-based member of the Hematology Patient Services team. The TEM provides disease and product information and on-going support, when appropriate, to Cold Agglutinin Disease (CAD) patients. The TEM establishes and maintains a strong working relationship with the infusion staff to provide education to ensure a seamless infusion experience for patients. The TEM is a subject matter expert on disease state, product, administration and services. The TEM works collaboratively with cross-functional team members to facilitate timely and on-going access to therapy. TEM’s must also ensure full compliance with all corporate and industry policies and legal and regulatory requirements for all field activities.

Key Responsibilities

Infusion Site Education (50%)

• Educate infusion staff on disease, product, procurement, administration and support services in accordance with approved resources post prescription and/or shipment
• Educate home health care providers to ensure they are well-educated prior to treating prescribed patients with approved resources
• Develop and maintain account plans to support on-going infusion education. Utilizes CRM to manage territory and record activities
• Conducting educational programming with infusion staff utilizing approved resources

Patient Assistance (20%)

• Ensure the patient is well educated and does not face unnecessary financial barriers or site of care issues to therapy
• Communicate any barriers to enrollment and therapy to the prescriber/office staff. Seek to reduce overall cycle time for prescribed patient starts
• Collaborate cross-functionally with other field-based teams and case managers to support patient access, enrollment and appropriate adherence to prescribed therapy.

Patient Education (30%)

• Engage with CAD patients to educate on disease and product using approved resources
• Conduct patient education programs (live and virtual) for CAD patients using approved resources
• Support appropriate on-going adherence to prescribed therapy
• Identify opportunities to further support the CAD communities, including representing Recordati at local patient events
• Maintain accurate and timely documentation of patient engagement within the CRM system

General

• Act in full compliance with all laws, regulations, and policies including adverse events / pharmacovigilance responsibilities.
• Perform additional duties as may be assigned.

Education And Preferred Experience

• BA/BS degree is required. A nursing background is required. An advanced degree is a plus. The TEM is not the patient’s medical professional, however, and must not be involved in care decisions or in providing medical advice. The patient should always be referred to his/her provider for medical advice.
• Previous commercial and/or clinical experience (hospital or home health) with IV infusion is required.
• Three to five years previous account management skills and/or patient education industry experience preferred.

Knowledge And Skills

• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment.
• Excellent presentation skills
• Experience with medical and pharmacy benefit products
• Empathetic listening skills
• Language requirements: English required and Spanish preferred

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Based upon job requirements, the employee may be required at times to attend meetings including travel out of state over weekends and nights. The employee must be able to freely operate and travel by car and train/plane modes of transportation. The employee is required to have a valid driver’s license and means of transportation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to fly via commercial air carrier.

This is largely a sedentary role; however, the employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; talk and hear. Occasionally is required to lift and/or move light to moderate weight up to 25 lbs.

Location

• This position is a field-based position with proximity to a major airport.
• Ability to travel up to 80% within a territory is required. Ability to travel to meeting/trainings/programs as necessary. Additional travel will be required within the assigned geography.
• The position requires a valid driver’s license.
• Preferred Locations: Texas: Houston, Dallas OR Florida: Orlando, Tampa and Fort Lauderdale
• Territory: Texas, Florida, Arkansas, Louisiana, Tennessee, Mississippi, part of Georgia, Alabama, Puerto Rico

FLSA Classification

• This position is considered Exempt

EEO Statement

Recordati Rare Diseases values the diversity of its workforce and welcomes applications from all qualified applicants. It is the policy of Recordati Rare Diseases to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, sexual orientation, gender identity, or national origin. Further, Recordati Rare Diseases will not discriminate on the basis of any characteristic protected by federal, state, or local law. Recordati Rare Diseases will provide reasonable accommodation for qualified individuals with disabilities.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of the activities, duties or responsibilities that may be required.

At Recordati we believe in people! Inspired by our purpose - unlocking the full potential of life - we are committed to creating a diverse environment and cultivating a culture of inclusion. We strive to continually lead with our values and beliefs, enabling our employees to bring their whole selves to work and develop their potential.

We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.

If you are looking to join a company where you can try new things, speak openly, and be bold, we invite you to apply today.