Business Operations Manager

Mission

As the RMC Operations Manager, your mission is to lead and enhance the daily operations of our Records & Data Storage and Document Scanning services. You will drive operational efficiency, ensure compliance with industry regulations, and foster a high-performing team dedicated to delivering secure, reliable, and innovative solutions for our clients. Through leadership, collaboration, and process improvement, you will uphold the highest standards of service while optimizing workflows, strengthening client relationships, and contributing to the overall success of RMC and SOS.

Who You Are

You are a proactive and detail-oriented leader with a passion for operational efficiency and team development. You thrive in a fast-paced environment, balancing compliance, security, and customer service with process improvement. You are highly organized, technology-savvy, and skilled at leading teams to deliver high-quality results.

Who We Are

RMC-SOS is a trusted provider of information management and secure destruction services. Our team is built on our DRIVE core values—Dependable, Resourceful, Innovative, Versatile, and Engaged. We take pride in delivering value to our clients through secure and efficient data management solutions while fostering a culture of collaboration and professional growth.

What You’ll Do

As the RMC Operations Manager, you will oversee daily operations for our Records & Data Storage and Document Scanning services. Your responsibilities will include:

• Leading & Developing a Team – Manage, mentor, and train a team of 8-10 professionals, fostering a culture of growth and continuous improvement.
• Ensuring Compliance & Security – Maintain adherence to federal and state regulations, NAID guidelines, and industry best practices for records management and data protection.
• Optimizing Operations – Streamline processes to enhance efficiency, ensuring seamless service delivery that meets company standards and client expectations.
• Managing Client Relations – Serve as the primary point of contact for clients, addressing inquiries and resolving service-related issues.
• Driving Process Improvement – Identify opportunities for operational enhancements, implement best practices, and lead initiatives to improve workflows.
• Collaborating Across Departments – Work closely with leadership, including the Shredding & Fleet Operations Manager, to align efforts and ensure cohesive service delivery.
• Budget Management – Assist in preparing and monitoring department budgets to maintain cost-effective operations.

Requirements

• Bachelor’s degree in Business Administration, Information Management, or a related field (preferred).
• 5 years of experience in records management, document scanning, or a related industry, with at least 2 years in a leadership role.
• Strong understanding of records management principles and compliance regulations, including NAID certification standards.
• Proficiency in inventory management software and document imaging technologies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple projects and meet deadlines.
• Proficiency in Microsoft 365 products.

Benefits

We believe in reinvesting in our people and providing comprehensive benefits, including:

• Competitive salary and full-time status.
• Earned Time Off (ETO) and Personal Time Off (PTO) programs.
• 7 paid company holidays annually.
• 401K plan with a 50% company match on up to 5% of deferrals.
• Health Insurance options (PPO and HMO) with an HSA match.
• Dental, Vision, and Life Insurance coverage.
• Supplemental AFLAC insurance options.
• Wellness bonus for completing an annual wellness exam.
• Gym membership reimbursement.
• Mileage/vehicle reimbursement.
• Tuition and professional development reimbursement.
• Professional membership reimbursement.
• Company-provided smartphone and laptop.

About Lynch Group

The Lynch Group, selected as a Best Place to Work in Maine in 2024, is a family-owned holding company managing several businesses in transportation, logistics, data management, and commercial real estate. Over 50 years, we’ve grown from a small, family-owned and run business into a diverse, multi-functional organization with 120 team members operating out of locations across Maine for customers throughout the U.S. and Eastern Canada. Guided by our DRIVE core values—Dependable, Resourceful, Innovative, Versatile, and Engaged—we are focused on building strong teams and delivering results for our customers and communities.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• leadership: 2 years (Preferred)

Ability to Commute:

• Bangor, ME 04401 (Required)

Work Location: In person

Salary : $60,000 - $70,000