Intake/Front Desk Specialist

Position Description:  Intake Front Desk Specialist

The Intake Front Desk Specialist provides administrative support to the clinical team. The Intake Front Desk Specialist will report directly to the Program Team Coordinator or Behavioral Health Manager, is responsible for scheduling, coordinating care with outside agencies, interact with internal and external customers, along with general day-to-day office duties.

Essential Duties

This position includes, but is not limited to, the following essential functions:

• Treat people we serve with dignity and respect.
• Work as a team member with other staff to provide quality service to the people we serve.
• Interact in the community with other agencies, representing Trivium Life Services.
• Will be aware of and comply with all HIPAA regulations in coordination with the HIPAA Compliance Officer.
• Will abide by all Trivium Life Services Corporate Compliance policies and Code of Ethics.
• Maintain the organization and operation of the front office, to include but not limited to, greeting clients/visitors, answering phones, scheduling, and data entry.
• Manage the intake process and coordinate treatment appointments.
• Communicate with referral source on client progress.
• Must maintain electronic filing system in an efficient and orderly manner.
• Complete trainings as identified by Clinical Supervisor.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Builds and develops internal and external relationships, creates partnerships, builds trust, share ideas, and accomplishes work.
• Embraces change and sets goals that align with the company's vision.
• Encourages and inspires others through positivity, vision, confidence, challenges, and recognition.
• Able to gather and evaluate information that leads to smart decisions.
• Provides clear communication and shares information regularly and concisely.
• Holds themselves accountable for their performance.
• The ability to follow and lead by example the Company's mission to empower individuals and to actively seek out opportunities for an enhanced quality of life.
• Committed to self-improvement.
• Knowledge and experience in intake coordinator functions including, data entry, filing, answering phones, customer service.
• Ability to multi-task and complete assignments when due.
• Ability to coordinate care, delegate tasks, provide referrals and problem solve as needed.
• Maintain appropriate boundaries when working with clients and peers.
• Demonstrate good oral and written skills and abilities for communication and attention to detail.
• Utilize time management and organizational skills as well as a team-oriented attitude.
• Be proficient in Microsoft Office tools as well as exhibit an ability to learn and utilize electronic health record (EHR) system effectively.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Intake/Front Desk Specialist's job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position.

While performing the responsibilities of the Intake Front Desk Specialist job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is often required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close and distant vision.

Working Conditions

Working conditions are normal for an office environment. The noise level in the work environment is usually quiet to moderate.

Requirements/Qualifications

The Intake Front Desk Specialist will have the following experience and attributes:

• Graduation from high school or GED; some college coursework preferred.
• Valid Driver's License
• Administration/front office experience in an outpatient/residential health setting.