What are the responsibilities and job description for the Support Tech II - Up To 12-Week Assignment position at Recovery Innovations?
Change Lives With Recovery Innovations! Our Mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities. Our Vision is to revolutionize healthcare by pioneering innovative solutions that go beyond behavioral health, empowering people to thrive in the communities where they live, work, and play. Join a groundbreaking team at the forefront of Peer-Powered Support, empowering individuals on their journey through mental health and substance use challenges! Be part of something bigger—together, we can change lives and create lasting hope!
Position Summary: The Support Tech II is responsible for installing, configuring, and troubleshooting hardware, software, and server operating systems in addition to telecommunication equipment and services. Support Tech II is responsible for responding quickly to internal customers and managing the ticket system and queue.
IT Support & Help Desk Services
- Act as first- and second-level support for the help desk.
- Maintain professional behavior and provide exceptional customer service in a highly confidential environment.
- Use discretion and judgment to promptly organize and perform requested services
- Track tasks and inventory in designated online tracking/ticketing systems.
- Deploy and complete standard PC setups.
- Update PCs to established standards.
- Perform maintenance on computer equipment.
- Ensure adequate inventory of available and functional computer equipment.
Network & Security Administration
- Manage access to the WAN and develop/maintain Windows Active Directory (AD).
- Enter and maintain user profiles, including establishing appropriate security levels, user permissions, and modifications.
Telecommunications & PBX Management
- Maintain and publish updated organizational telephone directories.
- Develop, coordinate, and implement telephone systems and voicemail solutions.
- Perform ongoing maintenance of telecommunication equipment.
- Provide daily, weekly, and monthly PBX system reports.
Operational Coordination & Compliance
- Coordinate scheduled system maintenance (downtime) with end users at times that minimally impact business operations.
- Keep up to date with technical knowledge and industry sector trends.
- Understand and adhere to RI International compliance standards, including the Code of Conduct and Conflict of Interest Policies.
- Perform other duties and projects as assigned.
Your well-being and success are our priority at RI—explore our benefits and discover how we invest in YOU every step of the way! As an innovative leader in behavioral health care, we are committed to supporting our teams through a comprehensive benefits package. This includes competitive health, dental, and vision insurance, as well as access to mental health resources and wellness programs. We offer a strong retirement plan with company matching and generous paid time off to support work-life balance. In addition, we provide ongoing opportunities for professional development and training to help you advance in your career. We value the contributions of our team members and are dedicated to fostering a supportive, inclusive environment where you can thrive both personally and professionally.
Education & Licenses:
- Associate degree, IT certification, or equivalent years of experience.
- 3-5 years of IT, help desk, or Tier 1 computer/software technical support experience.
Skills:
- Microsoft Suite and Excel knowledge (intermediate to advanced).
- Strong attention to detail and ability to multi-task in a fast-paced, high-volume work environment.
Excellent written and verbal communication skills, particularly for telephone calls, follow-ups, and in-person correspondence.
- Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
- If driving is required for this position, must meet all requirements outlined in Recovery Innovations’ driving policy.
- If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.
- Travel required based on business need.
- Applicants must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement.
- Successfully complete and meet all requirements of the comprehensive credentialing process.
- Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
- Provide the required credentials to successfully complete the credentialing process.
- We are a Second-Chance Employer
- Must be able to pass a seven-year background check.
- Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
- Must be able to pass education verification check.
- Must be able to obtain designated fingerprinting clearance in applicable states that are required.
- Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).
Benefits/perks listed above may vary depending on the nature of your employment with Recovery Innovations.
Salary : $28 - $34
