Front Office Manager/Patient Care Coordinator

Front Office Manager/Patient Care Coordinator Job Description

We are an innovative medical office in picturesque downtown Mill Valley. We specialize in treating complex patients with pain conditions, mood disorders, and/or addictions. We provide a high level of care to private pay patients. This position will involve a mix of office management and patient care.  A new hire would start out doing primarily patient care work learning how the office runs and then begin integrating office management over a period of a couple months. This position will be working with current office staff, a doctor, a nurse practitioner, and a panel of psychotherapists, and requires an ability to be multi-faceted, organized, and empathetic.

Patient Care related tasks may include, but are not limited to:

·        Answering phones and addressing patient needs, or appropriately routing the call

·        Scheduling

·        Calling prescriptions into pharmacies

·        Completing prior authorizations and helping patients with medication/pharmacy related logistical issues

·        Documenting and relating patient messages to providers

·        Coordinating care among internal or external providers

·        Medical records requests, filing, and pulling charts

·        Explaining our services and/or treatment options to caller, patients, and family members

·        HIPPA compliance and handling all information with sensitivity

Office Management tasks may include, but are not limited to:

·        Scheduling office maintenance services as needed

·        Responding to and addressing intraoffice issues and complaints from employees and sub-leasers

·        Ensuring daily functions and infrastructure are running properly and efficiently (phones, internet, printer, QuickBooks, etc)

·        Improving office work flow and documenting procedures

·        Ordering supplies

·        Renewing permits, licenses, affiliations, and memberships required of a small business and medical practice

·        Advertising and Marketing

·        Responding to high-need or complex patient situations

Minimum Requirements:

·        A team player who is also able to work independently with little supervision

·        Fast-learner and problem-solver

·        A non-judgmental attitude

·        Ability to articulate complex information clearly

·        Attention to detail and ability to track tasks until completion

·        Excellent organization and clear written communication

·        Desire to cultivate long-standing professional relationships with patients, co-workers, supervisors, and vendors

Our ideal candidate is interested in staying in this role long-term and growing with our team. We also recognize that this position has historically been an excellent stepping stone for individuals pursuing careers in medicine, healthcare, or graduate studies. For those with academic interests, there are opportunities to contribute creatively to research, papers, and publishing. Whether you are looking for a long-term role or a meaningful experience before your next academic step, we welcome candidates who are committed, engaged, and eager to contribute.

Please send a cover letter that addresses your short-term and long-term goals, your schedule, and describes your relevant experience. Please attach a CV or resume. Applications without these elements will not be reviewed. Send all materials via email to office@recoveryww.com; do not call the office. We will contact qualified applicants for a phone interview before scheduling a meeting with the physician.

Pay is determined based on experience.