Information Technology Support Technician

**Not open to C2C or third party candidates*

5 days on site in NW Houston - Jersey Village area

Contract to hire opportunity

2 years of experience in IT Support needed

The Support Analyst will assist with the technical design, planning, implementation and maintenance of the organization’s enterprise systems. The successful candidate will have a deep and broad knowledge of audio-visual systems, physical / virtual servers, networking, and project management methodologies.

Detailed Description:

· Collaborate with a geographically dispersed Infrastructure group to successfully plan, implement, and complete IT Infrastructure project initiatives.

· Meet with key business leaders to obtain project scopes and effectively communicate requirements to Infrastructure group for planning and project approval.

· Assist in the day-to-day management of cloud and on-prem infrastructures to include Barco, Crestron, Service Now, Cisco Meraki, Okta, AWS Workspace, Intune, AppSpace and Office 365.

· Image personal computers and configure the machine for use by Company’s employees.

· Handle security, maintenance and monitoring of enterprise systems.

· Responsible for the automation of common tasks and processes.

· Provide C-Level Executive Support.

· Maintain all document technical configuration and procedures.

· Training end users.

· Assist in afterhours maintenance windows.

· Perform related duties as assigned.

Job Requirements:

· Clear and effective communication in documenting problems and implementing solutions including partnering with end users.

· Excellent written and verbal English communications skills.

· Possess logical, organized work skills including the prioritization and timely resolution of multiple tasks involving simultaneous projects and issues.

· Proficiency in Microsoft Office Suite, including advanced Excel skills for data analysis, data manipulation, and reporting.

· Experience using Microsoft Visio for creating process flowcharts and diagrams.

· Familiarity with Microsoft Teams for collaboration and project management.

· Proficiency in Power BI for data visualization and reporting.

· Understand data flow throughout the local area network and wide area network systems.

· Ability to work under stress, meet multiple deadlines and maintain a calm and professional demeanor when adversity is encountered.

· Knowledge of current personal computer hardware components.

· Display ability to interact effectively and courteously with all staff, management, and operations personnel.

· Requires the physical ability to occasionally lift items weighing up to 45 pounds, such as rack mounted servers, switches, batteries, and network appliances.

· Must be available to work outside of normal business hours when necessary.

· Occasional travel required (less than 10%).

Minimum Qualifications:

· Associate degree in computer science, Management Information Systems, Engineering, or relevant field of study or 5 years in experience.