Information Technology Customer Support Technician

Turner Industries is a fully diversified industrial contractor. We help move the world forward by providing responsive, innovative solutions designed to increase plant production, reduce costs, reduce downtime, and even prevent shutdowns. Headquartered in Baton Rouge, LA, Turner Industries has over 20,000 employees with offices and job sites across the United States. Our single-solution approach in the petrochemical, refining, energy, pulp and paper, and related industries has made Turner one of the nation's top industrial contractors and earned us the No. 1 spot on ABC's 2024 Top Performers list. People are at the heart of everything we do. Their safety, security, and satisfaction have always been our top priorities. For proof, look no further than our strong working relationships and extraordinary workforce.

Turner Industries Group has an IT Support Technician II to join our Information Technology team in Pasadena, TX. The Analyst will provide technical assistance to Turner employees in the use of Information Technology in a friendly, reliable, and dependable manner at our office and in the field. This includes, but is not limited to, processing incidents and requests from start to completion in customer service, professional and friendly matter. The employee will utilize a combination of internal and external resources with the soul function of being the main point of contact for these service requests

Essential Qualifications:

Must be a customer service minded professional Must possess excellent communication, interpersonal, organizational and problem solving skills Post-offer drug/alcohol screen and physical evaluation required Pass the required safety courses and comply with all required safety guidelines for OSHA and site specific standards Must possess and maintain a current valid Texas Drivers license Meet Operations Support customer service standards Pass Operations Support competency exam Lift 40 pounds without assistance Minimum experience: 2 years in PC support role Minimum education: High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience.

Credentials Preferred:

Knowledge of microcomputer hardware and common software applications such as Microsoft Office and Google Workspace; ability to communicate effectively orally and in writing, understand and execute oral and written instructions, and organize workload; must have excellent interpersonal skills, be able to listen, understand and analyze problems over the phone is preferred but not necessary.

Functional Requirements:

• Address all callers (users and vendors) in a friendly, courteous and professional manner at all times.
• Answer, evaluate and prioritize incoming voice and electronic customer requests while advising and instructing end users on the necessary activities to achieve solutions and minimize call back.
• Document all information given and received in the service desk application to track calls, emails, walk-ups and project tasks.
• Manage time and assignments efficiently to complete all ongoing projects, tasks and deliverables.
• Load and configure company standard image on all new and existing computers.
• Assist in maintaining accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in help desk system.
• Adhere to all company and operations support policies, procedures and standards.
• Answer client's inquires in person and/or via telephone and diagnose computer issues including hardware, software, and network.
• Install hardware and peripheral components including but not limited to monitors, keyboards, printers, modems, and hard drives.
• Participate in on call rotation, as assigned.
Work effectively and professionally in the office and within petrochemical facilities with minimal supervision.

Compensation

Final agreed upon compensation is based upon individual qualifications and experience.

Benefits

Depending on your employment status, benefits include health, dental, vision, life, ADD, voluntary life / ADD, disability benefits, leaves of absence, 401k, paid time off, paid holidays, telehealth access, and employee assistance program.

Physical Involvement:

Employee may be required to do the following: reaching in all directions, handling and manipulating objects and materials; coordinating the movement of eyes, hands and fingers to operate machines and equipment; lifting 30 to 50 pounds from ground level, waist level, and/or overhead; carrying objects, etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction.

Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and/or protected veteran status in accordance with governing law.