What are the responsibilities and job description for the Billing Manager position at Recruit Up, LLC?
United Utility is a pioneering force in the electric utility industry, dedicated to providing comprehensive and innovative offerings that support power infrastructure investments across the United States. As the parent company to industry-leading utility service contractors specializing in transmission, distribution, substation and grid hardening projects, we drive forward progress in the power sector. Our company has headquarters in both Charlotte, NC and New Orleans, LA, with a strong commitment to excellence, sustainability, and the pursuit of groundbreaking solutions.
About The Role
As the Billing Manager, you will be responsible for managing the billing process for clients and ensuring accurate and timely invoicing. This role involves in-depth knowledge of utility billing, a high level of attention to detail, strong leadership and organizational skills, and the ability to communicate effectively with clients and team members.
Key Responsibilities
Manage 12 billing specialists across 10 business units responsible to:
- Prepare and issue invoices to clients, ensuring accuracy and compliance with company policies and contract terms.
- Monitor accounts receivable and follow up on outstanding invoices to ensure timely payment.
- Respond to client inquiries regarding billing statements, discrepancies, and payment processes.
- Maintain accurate records of billing and payment activities in the accounting system.
- Collaborate with other departments, including sales and customer service, to resolve billing issues and enhance the overall client experience.
- Assist in the reconciliation of accounts and prepare reports related to billing activities.
- Support month-end closing processes by providing necessary billing data and documentation.
- Measure performance of billing specialists against key performance indicators and drive improvement.
- Assess workload of billing specialists and allocate billing responsibilities as required.
- Train and cross train billing specialists on customer billing processes.
- Identify and implement systems and processes to eliminate billing errors and process invoices faster.
- Develop relationships with customers to ensure invoice are reviewed and billing issues are resolved quickly.
- Stay updated on industry regulations and best practices related to billing and accounts receivable.
- Other duties as assigned.
Key Qualifications
- Bachelor’s degree in accounting or finance preferred.
- 7 years of experience in utility billing.
- A track record of managing and training a team and utilizing key performance indicators to drive improvement.
- In-depth understanding of billing procedures and accounting principles.
- Excellent attention to detail and organizational skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficient in using accounting software (Sage 300) and Microsoft Office Suite, particularly Excel.
