What are the responsibilities and job description for the AI Customer Support Engineer position at Recruiting from Scratch?
Who We Are :
Recruiting from Scratch is a talent firm dedicated to connecting top-tier candidates with innovative companies. Our team operates entirely remotely, collaborating with organizations across North America, South America, and Europe to help them find the best talent.
Join an Innovative AI Development Platform as a Customer Support Engineer
About Our Client : Our client is a rapidly growing technology company transforming the AI development landscape. Their platform empowers developers to build and evaluate exceptional AI products efficiently. As a well-supported startup backed by leading investors, they are changing the approach engineers take towards AI development and testing.
Your Responsibilities :
- Act as a technical expert for developers engaged in AI innovation.
- Collaborate with leadership to create and implement outstanding customer support practices.
- Troubleshoot and resolve complex technical issues while managing multiple priority customers.
- Analyze customer feedback trends to inform product enhancements.
- Refine and improve technical documentation for a better developer experience.
Ideal Candidate Qualifications :
Preferred Qualifications :
Compensation & Benefits :
This role is based in San Francisco, CA and requires in-office presence.
Our client values diversity and welcomes applicants from all backgrounds. We collaborate with employers committed to equal opportunity practices.
Salary : $150,000 - $200,000
