What are the responsibilities and job description for the CNC Field Service Engineer position at Recruitlink?
Job Description
Job Description
Overview
The CNC Field Service Engineer plays a pivotal role in ensuring the optimal operation and performance of CNC machinery across various client sites. This position requires a unique blend of technical expertise, mechanical aptitude, and customer-facing skills to diagnose issues, perform repairs, and provide training on CNC equipment. Working directly with clients in diverse industries, the CNC Field Service Engineer is integral to maintaining high uptime levels for CNC machinery, ultimately impacting production efficiency and customer satisfaction. With an emphasis on rapid response to service requests and proactive maintenance strategies, this role is crucial in building long-term client relationships and upholding the organization’s reputation for excellence in service delivery. The CNC Field Service Engineer must stay updated on the latest technological advancements in CNC machinery to provide informed recommendations and solutions, thereby enhancing operational capability for the clients they support.
Key Responsibilities
- Install and configure CNC machines at client locations.
- Perform scheduled maintenance and emergency repairs on CNC equipment.
- Diagnose mechanical, electrical, and software issues with CNC systems.
- Provide technical support to clients remotely and on-site.
- Conduct training sessions for clients on CNC operation and maintenance.
- Document service visits, including parts used and work performed.
- Collaborate with engineering team to improve machine performance.
- Assist clients in optimizing CNC programs and workflows.
- Manage inventory of parts and tools necessary for repairs.
- Stay current with industry trends, technology, and updates related to CNC machinery.
- Communicate effectively with clients regarding service contracts and requirements.
- Develop and maintain customer relationships for future service opportunities.
- Report and escalate complex issues to technical specialists when necessary.
- Maintain safety standards and protocols during service operations.
- Travel frequently to various client locations for service assignments.
Required Qualifications
