What are the responsibilities and job description for the Collections Representative position at Recruitlink?
Overview
The Collections Representative plays a vital role in maintaining the financial health of the organization by ensuring timely collection of outstanding debts. This position involves direct communication with customers to facilitate payments and resolve billing discrepancies. A successful Collections Representative will engage with a variety of clients, utilizing strong negotiation skills and exceptional customer service to encourage prompt payment while maintaining positive relationships. Being detail-oriented and adept at using collection software are also key to this role. Collections Representatives contribute directly to the organization’s cash flow and profitability, making their work crucial in minimizing outstanding accounts. They must navigate a mix of sensitive situations with tact and professionalism, while adhering to all relevant laws and company policies. In summary, this position is integral not only for revenue recovery but also for upholding the company’s reputation as a fair and customer-focused organization.
Key Responsibilities- Contact customers via phone, email, and letters to collect payments on overdue accounts.
- Document all interactions with customers in the company’s database.
- Negotiate payment plans and arrangements for customers.
- Resolve disputes regarding billing discrepancies or payment issues.
- Monitor and manage accounts receivable to identify overdue accounts.
- Prepare and send out invoices and statements for overdue accounts.
- Coordinate with the legal department regarding accounts that require legal action.
- Provide excellent customer service while pursuing collections.
- Generate and analyze reports on collection activities and accounts receivable.
- Utilize collection software and databases to maintain accurate records.
- Ensure compliance with relevant collection laws and regulations.
- Follow up on payment plans to ensure compliance and timely payments.
- Escalate accounts as required to higher authorities if needed.
- Offer financial advice or assistance to customers regarding payment options.
- Participate in team meetings to discuss strategies for collection improvement.
- High school diploma or equivalent.
- Minimum of 2 years of experience in collections or customer service.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with collection software and databases preferred.
- Strong understanding of collection laws and regulations.
- Excellent verbal and written communication skills.
- Ability to handle sensitive and confidential information professionally.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Demonstrated negotiation and conflict resolution skills.
- Attention to detail and accuracy in data management.
- Ability to manage multiple accounts and priorities simultaneously.
- Familiarity with customer relationship management (CRM) systems.
- Ability to adapt quickly to changing environments and new systems.
- Self-motivated with a strong work ethic.
- Willingness to participate in ongoing training and professional development.
Salary : $17 - $22
