What are the responsibilities and job description for the Customer Service Associate position at recteq, LLC?
CUSTOMER SERVICE ASSOCIATE
Great minds, great potential: it all comes together at recteq. We value collaboration and the team environment of our company and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
https://www.recteq.com/pages/recteq-difference
Our Customer Service Associates our responsible for assisting recteq customers with any inquiries they may have regarding the products sold by recteq, as well as service, tech, and warranty issues. This position will assist customers directly through phone and email communication. Associates should provide excellent customer service, exhibit expert level knowledge of recteq's products, assist customers with troubleshooting/testing components, and determine a resolution which could include warranty parts.
This position is full-time. Full-time employees working at least 30 hours per week are eligible for Medical, Dental, and Vision insurance coverage effective the first of the month following the date of hire. Other benefits offered are Life insurance, Short-Term Disability, Voluntary Long-Term Disability, 401(k) Retirement Savings Plan, and Paid Time Off.
About recteq:
A decade ago, lifelong friends Ray Carnes and Ron Cundy developed a dream. Inspired by the idea of eating better, spending more time with loved ones, and doing the things they love to do, they set out to develop the highest quality wood pellet grills on the market. Thanks to the flavor, convenience, and versatility provided by their grills, that dream has flourished.
Now, offering more than just grills, recteq has grown to become a multi-faceted lifestyle brand with an expanding line of outdoor products. With its new trademarked identity, and armed with the same commitment to quality that has brought such success, the recteq dream is now positioned to endure, allowing future generations to spend more time with the people they love, enjoying the things they love to do.
Job Responsibilities:
- Be on time and ready to provide great customer service at your scheduled time
- Be a team player who communicates effectively with coworkers, managers, and other departments (i.e. Retail/Warehouse Depts)
- Assist customers directly through phone calls and emails
- Handle sales process through to completion
- Handle service and warranty issues
- Maintain expert level product knowledge
- Assist customers with troubleshooting, testing components, and determine a resolution which could include warranty parts
- Ensure customers products are running to the customers satisfaction
- Follow Slack closely for updates on products, inventory, and sales
- Maintain close contact with your customer from start to finish
- Always follow up
- Maintain professionalism while showing empathy
Qualifications:
- Previous experience with Netsuite preferred
- Previous experience as a Customer Service Associate/Representative is prefered
- Team player
- Friendly and upbeat personality
- Willingness to learn new things
- Organized and detail oriented
- Strong written and verbal communication skills
- Ability to learn recteq products and functions
Position Reports to:
Customer Service Director
Location:
Evans, GA
Job Type: Full-time
Pay: Up to $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Evans, GA 30809: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
- Day Shift (Required)
Work Location: One location
