What are the responsibilities and job description for the Integrations Program Manager position at Red Clover HR?
Description
Who We Are:
Red Clover is a New Jersey-based outsourced strategic Human Resources firm managing the recruitment process on behalf of a client. Our client is a dynamic, growing international delivery and technology solutions provider. Our client has been simplifying international delivery for over 20 years, helping U.S. businesses build brands abroad, expand their consumer base, increase revenue, and their global reach. Our extensive, reliable worldwide delivery network and proprietary technology empower our brands to succeed. We are committed to expanding our footprint and continuously investing in innovative delivery and technology solutions as we aim to be the leading resource for cross-border solutions.
About the Role:
As the Integrations Program Manager, you will play a pivotal role in connecting the company's technology to technology providers in the eCommerce space, enabling brands, third-party logistics (3PL) providers and shippers, seamless access to our delivery services and technology. You will be responsible for building, managing and optimizing integrations, ensuring simplified, efficient connectivity between our delivery solutions and partner platforms.
In this role, you will lead the integration strategy, drive technical collaboration, and enhance internal processes while working closely with the sales team and brands. Lead the management of current integrated partnerships and explore new opportunities. Your expertise will help streamline onboarding, improve operational efficiencies, reduce customer and our internal time and effort and enhance the overall customer experience by providing scalable and effective integration solutions.
Key Responsibilities
- Lead and manage integrations between our company's technology and eCommerce technology platforms, 3PL systems, WMS, shipping software providers, shopping carts, and carrier networks.
- Serve as the primary integration expert, supporting clients with API connections, data transmissions, shipping label generation, rate fetching, duty and tax calculation and tracking updates.
- Develop and execute integration strategies that drive adoption, improve customer satisfaction, and enhance operational efficiencies.
- Provide technical guidance to customers and internal teams, troubleshooting integration challenges and ensuring smooth implementation.
- Collaborate cross-functionally with Sales, Product, IT, and Customer Support to enhance integration capabilities and optimize partner relationships.
- Stay ahead of industry trends, continuously evaluating new technologies and opportunities to improve our integrations and technology offerings.
- Manage multiple integrations and deadlines, demonstrating strong organizational and project management skills.
Skills, Knowledge and Expertise
- 5 years of experience in an eCommerce technology, logistics, or shipping-related role focused on integrations and partnerships.
- Proven ability to communicate effectively with both business and technical stakeholders, including partners, support representatives, and engineers.
- Strong understanding of RESTful APIs, SOAP, and cloud-based 3PL/WMS software.
- Experience troubleshooting and guiding clients through integration processes.
- Familiarity with shipping carrier services, consolidator shipping preferred.
- Experience working with Shopify and other shopping cart providers, shipping software providers ie shipstation, WMS and OMS providers
- Demonstrated success in managing integrations and business relationships with a customer-centric approach.
- Highly organized with strong time management and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
About the Candidate
The ideal candidate for the Integrations Program Manager role should be experienced, skilled, and highly motivated. They will serve as the bridge between our company's technology, the brand, and eCommerce technology providers. This candidate will excel at building and maintaining strong technology partnerships, nurturing relationships, and driving integrations. They should be adept at creating and enhancing internal processes while collaborating directly with the internal sales teams and brands. With a focus on improving the customer experience, the candidate will strategically communicate and deliver effective solutions to both sales teams and clients, ensuring long-term success and satisfaction.
Core Competencies:
Tech Savvy- Anticipating and adopting innovations in business-building digital and technology applications
Customer Focus- Building strong customer relationships and delivering customer-centric solutions
Cultivates Innovation- Creating new and better ways for the organization to be successful
Builds Networks- Effectively building formal and informal relationship networks inside and outside the organization.
Physical Requirements:
Physical Requirements:
The employee must occasionally lift and/or move up to 5-10 pounds from a floor position to an over the head position. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, stand, verbally communicate, and perform intricate finger dexterity to type or manipulate electronic documents while speaking or listening.
About Red Clover HR
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
