What are the responsibilities and job description for the Inventory Field Specialist position at Red Clover HR?

Job Description

Description

Red Clover is recruiting for the Greenspan Company / Adjusters International :

About the Company :

Tired of working for insurance companies? Ready to do what you’ve always aspired to do… Change people's lives? Make a difference?

The Greenspan Co. / Adjusters International is the leading Public Insurance Adjusting firm with locations throughout the western United States, and Canada. We advocate for the insured during times of crisis, navigating them through the complex and tedious insurance claims process. We aim to be the gold standard in customer service, and we’ve helped thousands of residential and commercial clients with their claims for over 75 years.

About the Role :

We are seeking an Inventory Field Specialist for our Seattle, Washington office. As part of our Inventory team, the Inventory Field Specialist provides support to the Inventory Specialists in response to claims for both residential and commercial property losses.

About the Candidate :

As an Inventory Field Specialist at The Greenspan Co. / Adjusters International, you will play a crucial role in helping them rebuild their lives after devastating events. You have meticulous attention to detail and enjoy working directly with clients. Your excellent interpersonal skills allow you to successfully interact with clients who are going through high-stress situations. The ideal candidate for this role must be comfortable working in potentially harsh and dangerous environments that have been severely damaged by fire, water, mold, etc. at loss sites.

Core Competencies :

Customer Focus - Building strong customer relationships and delivering customer-centric solutions
Instils Trust - Gaining the confidence and trust of others through honesty, integrity and authenticity
Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understand of the unique needs of different audiences
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Key Responsibilities

Key Responsibilities :

Accurately follow work instructions outlined in job plans determined by Inventory Managers / Specialists.

Provide excellent customer service to meet the needs of the insured, public adjusters, insurance carriers, and other internal and external customers

Contact and work with clients in person and scope content loss on-site.

Inspect and electronically record the damaged and destroyed personal property of homeowners or business owners who have sustained a loss.

Record all damaged personal property using a voice recorder and take pictures of all damaged items.

Complete between 10-15 claims annually in a fast-paced, high-demand environment.

Perform administrative functions such as expense accounts, receipt match-up, etc. as required

Skills, Knowledge and Expertise

Qualifications :

High school Degree or equivalent

Ability to travel 70-80%

Previous experience working in a customer-facing role

Strong technical, problem-solving, and analytical skills

Experience using various computer software and ability to learn new programs quickly

Working knowledge of Microsoft Office products such as Excel, Word, and Outlook

Extra Credit :

Restoration or insurance experience is preferred but not required

Data entry experience preferred but not required

Physical Requirements :

Ability to work out of our Seattle, Washington office

At a loss site, working inside and outside of property. You will be expected to work in and around physical structures including climbing on ladder and roofs, crawling in floor spaces, and / or similar tasks.

You may be required to wear protective gear for your safety

Ability to lift and or move heavy objects sometimes in excess of 50lbs

Work conditions may be severe based on weather and severity of damages / loss such as harsh environments that are severely damaged by fire, water, mold, and / or conditions that could cause risk to health and body.

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