What are the responsibilities and job description for the Network Operations Center Engineer position at Red Gate Group?
Company Description
At RED GATE we do everything we can to serve our clients:
Using the right technical skills, unique methodologies, best practices, and integrated technology, we help clients implement bold solutions. New approaches to emerging and evolving threats. Non-traditional ways to overcome entrenched obstacles. Advantage through opportunity. If you have a serious challenge or problem, we can help you solve it. The below job description provides details on how this role will help to serve our clients.
Job Description
The Red Gate Group is seeking a skilled Network Operations Center Engineer to support the Defense Threat Reduction Agency (DTRA) in Reston, VA. In this role, you will monitor and maintain mission-critical systems, enterprise services, and networking infrastructure across multiple physical sites and disparate networks. Serve as the Tier III support to escalate and resolve technical issues on operational network environments. Support problem management resolutions by tracking system-wide problems on operational networks and work with engineering support, including network engineering, systems engineering, catapult operations, and desktop engineering, to see problem troubleshooting through to resolution. Support the operation and maintenance of critical Windows and Linux systems to maintain operational availability and an excellent security posture through system configuration and patching or STIGs maintenance. Conduct firewall changes, create or troubleshoot F5 iRules, create and modify DNS entries, manage port security, and provide real-time monitoring of network systems and computer assets through SolarWinds. Log all incidents, requests, questions, tasks, and projects in BMC Remedy, apply thorough diagnostic techniques to identify problems, investigate causes, recommend solutions on the operational mission infrastructure, create and maintain comprehensive documentation for all troubleshooting procedures, and move or replace IT equipment to support office moves, new system requirements, and malfunctioning devices, as necessary.
*This position requires shift work, Friday, Saturday, Sunday, and Monday, 2:00 pm to 12:00 am.
Qualifications
Qualifications:
- Experience with IT systems administration
- Experience developing and enhancing the IT troubleshooting process
- Experience with DoD IT security requirements, including installing patches and conducting STIG reviews such as YUM, Puppet, SCCM, or WSUS
- Ability to analyze and refine standard operating procedures
- Ability to obtain a Security CE, SSCP, CCNA Security, or GSEC Certification within 30 days of start date
- Active TS/SCI Clearance
Additional Qualifications:
- Experience with systems and service monitoring tools, including SolarWinds and Splunk
- Experience with basic network administration, including port security and configuration, firewall management, F5 support, and DNS management
- Experience managing enterprise applications, including Microsoft Exchange, Jira, Microsoft SCCM or MECM, and Skype for Business
- Experience using BMC Remedy for ticket queue maintenance and ticket tracking
- Experience with virtualization, including VMware and VDI
- Experience managing AD and Group Policy
- Knowledge of vulnerability and STIG scanning tools, including Nessus, SCC Tool, ACAS, and Tanium
- Possession of excellent verbal and written communication skills
- Bachelor's degree in Information Systems or a related field
Additional Information
The Red Gate Group, Ltd. is an Equal Opportunity/Affirmative Action Employer. The Red Gate Group, Ltd. considers applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Know Your Rights
