PLM Business Systems Analyst

We are actively seeking a Business Systems Analyst to work directly with Product Development, Design Engineering and Quality departments to build and manage a pipeline of Information Technology projects and enhancements that support PLM Program goals and objectives. A successful candidate could have experience defining and operating business processes in one of the following areas: Product Management, Design Engineering, Quality and/or Manufacturing. The position liaises with the technical organization to determine the timing and cost of specific projects. A successful candidate must be able to analyze and document business process flows from end to end, facilitate improvements, and convert into requirements. Excellent communications and analytical skills, strong technical project management skills and a Bachelors’ degree will be essential for this position.

Main Objective:

Responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s on-premises and cloud computing applications.

Essential Duties and Responsibilities:

• Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment:
• Support user acceptance testing and user training activities.
• Adhere to the Quality System Procedures and Change Control.
• Lead and/or participate in delivery of projects.
• Provide Application End User support.
• Respond, resolve, or escalate reported incidents.
• Under management direction, may participate as SME for audits.
• Responsible for coordinating application needs from back-end platforms through user interface.
• Ensure stability, integration, and integrity of production systems.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Participate in assessment of application security and identity management requirements, where applicable.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
• Understand technical options, limitations, costs, and risks.
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Additional Duties & Responsibilities:

• Expected to gain and demonstrate knowledge of assigned software application(s).
• Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria.
• Create and maintain application operational and instructional documentation, as necessary.
• Provide Level 2 and Level 3 on-call coverage support.
• Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
• Benchmark current and future processes against industry best practices.
• Contribute to the development of roadmaps.
• Support the adoption of solutions by sponsoring business departments.
• Manage projects with limited scope.
• Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
• Plan, create, and execute manual test cases.
• Run automated test scripts.
• Mentor junior Analysts.
• Analyze business process potentials for streamlining and improvements in efficiencies.
• Work with IT management and Business Analysts to provide direction in large cross-functional teams.
• Provide technical training assistance for users, applications programming team, and other staff.
• Lead process improvements and IT projects to achieve business goals and objectives.
• Lead collaboration with business for documentation of As-Is and To-Be Processes.
• Identify opportunities to innovate and differentiate us from our competition.
• Manage projects with cross functional teams and of global scope.
• Analyze requirements, design and develop solutions, coordinate and perform various types of testing, create/maintain test automation suites, and implement technologies, enhancements, and incident/problem resolutions.
• Viewed as a subject matter expert in the field within the organization.

Specialized Skills:

• Experience with PTC Products (Windchill, Codebeamer, Thingworx) required
• Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
• Excellent communication skills and customer service orientation
• Experience working in projects where multiple functions work in a matrix structure is a plus
• Experience working as a Product Owner in a DevOp structured environment.
• Project Management or PMP certifications is a plus.
• Business analysis certification (e.g. CBAP) is a plus.
• Previous involvement in the deployment or optimization of an ERP system is a plus.
• Experience with test management and automation tools is preferred.

Education/Experience:

• Bachelor’s degree required
• 5 years of relevant work experience required