What are the responsibilities and job description for the Gift Shop Clerk / Wardrobe Attendant D/R position at Red Hawk Casino?
Gift Shop Clerk
DUTIES AND RESPONSIBILITIES
• Assists gift shop patrons with purchases by promoting and recommending specific gift items. Effectively cross sells & up sells merchandise.
• Replenishes gift shop display shelves and racks. Accurately tags and puts away merchandise received.
• Helps maintain the cleanliness and organized look of the retail sales floor.
• Provides excellent guest service & responds to guest complaints and/or inquiries promptly and courteously.
• Held accountable for the thoroughness and accuracy of departmental records under his/her control, including the filling out and completion of comps and transfers of merchandise.
• Assists in all merchandise being accurately inventoried once a month and ensures that proper inventory control is maintained.
• Operates point-of-sale terminal for gift shop transactions.
• Maintains a thorough working knowledge of retail products, where gift shop merchandise is stored, and assists in retrieving merchandise from outside storage if necessary.
• Maintains a working knowledge of current and upcoming events on property in order to advise guests of same, whenever possible.
• Adheres to established cash control policies and procedures of the casino.
• Maintains professional grooming and appearance according to established grooming and appearance policy.
• Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
• High school diploma or GED preferred. Must have at least one year of retail experience.
• Must possess effective communication, retail sales, and guest service skills.
• Must be able to frequently lift and/or move up to 25 pounds.
• Must be at least 18 years of age.
Wardrobe Attendant
DUTIES AND RESPONSIBILITIES
• Ensures Wardrobe areas are kept clean and neat. All supplies are stored and organized, complying with safety standards.
• Scans, receives and loads clean uniforms to the uniform conveyor rail.
• Scans out dirty uniforms to designated cleaners and checks dirty laundry for damaged uniforms, difficult spots, and checks pockets for any personal items.
• Issues uniforms to new hires, including processing new hire paperwork printing and adhering name labels, and scanning uniforms out as assigned.
• Assists with receiving uniforms back from terminated team members, returning items to inventory for future use.
• Assists other staff members with general clerical and office duties as needed.
• Presses and spot cleans uniforms as necessary.
• Assists in inventory control to ensure uniforms are available and to protect the company’s assets.
• Keeps supervision informed of all issues and problems.
• Washes, dries, and folds laundry for internal departmental use as required.
• Ensures proper records are maintained for all uniform transactions through the use of the garment inventory management system.
• Provides excellent guest service to our internal customers and responds to guests inquiries promptly and courteously.
• Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
• High school diploma or GED preferred.
• Must be able to occasionally lift and/or move up to 25 pounds, be able to push/pull up to 50 pounds and have the ability to use step stools and ladders.
• Must be at least 18 years of age.
