What are the responsibilities and job description for the Gift Shop Clerk / Wardrobe Attendant D/R position at Red Hawk?
Gift Shop Clerk
DUTIES AND RESPONSIBILITIES
Assists gift shop patrons with purchases by promoting and recommending specific gift items. Effectively cross sells & up sells merchandise.
Replenishes gift shop display shelves and racks. Accurately tags and puts away merchandise received.
Helps maintain the cleanliness and organized look of the retail sales floor.
Provides excellent guest service & responds to guest complaints and / or inquiries promptly and courteously.
Held accountable for the thoroughness and accuracy of departmental records under his / her control, including the filling out and completion of comps and transfers of merchandise.
Assists in all merchandise being accurately inventoried once a month and ensures that proper inventory control is maintained.
Operates point-of-sale terminal for gift shop transactions.
Maintains a thorough working knowledge of retail products, where gift shop merchandise is stored, and assists in retrieving merchandise from outside storage if necessary.
Maintains a working knowledge of current and upcoming events on property in order to advise guests of same, whenever possible.
Adheres to established cash control policies and procedures of the casino.
Maintains professional grooming and appearance according to established grooming and appearance policy.
Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
High school diploma or GED preferred. Must have at least one year of retail experience.
Must possess effective communication, retail sales, and guest service skills.
Must be able to frequently lift and / or move up to 25 pounds.
Must be at least 18 years of age.
Wardrobe Attendant
DUTIES AND RESPONSIBILITIES
Ensures Wardrobe areas are kept clean and neat. All supplies are stored and organized, complying with safety standards.
Scans, receives and loads clean uniforms to the uniform conveyor rail.
Scans out dirty uniforms to designated cleaners and checks dirty laundry for damaged uniforms, difficult spots, and checks pockets for any personal items.
Issues uniforms to new hires, including processing new hire paperwork printing and adhering name labels, and scanning uniforms out as assigned.
Assists with receiving uniforms back from terminated team members, returning items to inventory for future use.
Assists other staff members with general clerical and office duties as needed.
Presses and spot cleans uniforms as necessary.
Assists in inventory control to ensure uniforms are available and to protect the company's assets.
Keeps supervision informed of all issues and problems.
Washes, dries, and folds laundry for internal departmental use as required.
Ensures proper records are maintained for all uniform transactions through the use of the garment inventory management system.
Provides excellent guest service to our internal customers and responds to guests inquiries promptly and courteously.
Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
High school diploma or GED preferred.
Must be able to occasionally lift and / or move up to 25 pounds, be able to push / pull up to 50 pounds and have the ability to use step stools and ladders.
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