What are the responsibilities and job description for the Gift Shop Clerk position at Red Hawk?
DUTIES AND RESPONSIBILITIES
- Assists gift shop patrons with purchases by promoting and recommending specific gift items. Effectively cross sells & up sells merchandise.
- Replenishes gift shop display shelves and racks. Accurately tags and puts away merchandise received.
- Helps maintain the cleanliness and organized look of the retail sales floor.
- Provides excellent guest service & responds to guest complaints and / or inquiries promptly and courteously.
- Held accountable for the thoroughness and accuracy of departmental records under his / her control, including the filling out and completion of comps and transfers of merchandise.
- Assists in all merchandise being accurately inventoried once a month and ensures that proper inventory control is maintained.
- Operates point-of-sale terminal for gift shop transactions.
- Maintains a thorough working knowledge of retail products, where gift shop merchandise is stored, and assists in retrieving merchandise from outside storage if necessary.
- Maintains a working knowledge of current and upcoming events on property in order to advise guests of same, whenever possible.
- Adheres to established cash control policies and procedures of the casino.
- Maintains professional grooming and appearance according to established grooming and appearance policy.
- Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
