What are the responsibilities and job description for the Customer Service Attendant - PT position at Red Hawk Resort + Casino?
SUMMARY
A CSA is responsible for anticipating guest needs and exceeding guest service expectations, all while providing a fun and exciting atmosphere. Cashiers are responsible for assisting guests in various areas, in many capacities, and following Red Hawk’s high standards of quality Guest satisfaction.
DUTIES AND RESPONSIBILITIES
- Greet and respond to guests in a friendly and positive manner with a sense of urgency.
- Operate scanners, registers and all POS systems.
- Count money in cash drawer at the beginning of the shift to ensure accurate pars.
- Perform basic math functions to collect and process payments for all activities purchased.
- Receive payments by cash, credit card or vouchers and issue receipt, credits and/or change to guest.
- Take coupons and passes and scan or input them correctly in the Point of Sale system.
- Verify personal information on guest ID.
- Schedule activity times.
- Observe, instruct and monitor Guests for safety and guideline adherence.
- Assist with Guest recovery and notify manager to ensure positive Guest experiences.
- Communicate clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.
- Work as a team player in meeting guests needs, and actively contribute to the efforts of other departments.
- Attend all required department and company meetings and training sessions.Maintain a clean work area.
- Knowledgeable of facility emergency procedures.
- Perform Opening, Running and Closing department duties as assigned.
- Follow proper uniform guidelines.
- Display excellent communication skills both verbal and nonverbal.
- Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
- High School Diploma or GED preferred.
- The desire and ability to be pleasant, upbeat and sociable throughout the workday.
- Work varying days, nights, holidays and weekends.
- Show an eagerness to learn new skills and systems.
- Prior guest service and cash handling experience is strongly preferred.
PHYSICAL REQUIREMENTS
- Walk or stand for extended periods of time.
- Must be able to lift up to 15 lbs. on a regular and continuing basis.
- Perform functions which require organization, bending, reaching, turning, lifting, climbing and stocking up to 25lbs.
- The ability to communicate quickly and accurately.
- The work environment may include bright, dim or flashing lights and loud sounds.
- Requires manual dexterity to use and operate all necessary equipment.
- Be able to understand, follow and maintain safety standards at all times.
