What are the responsibilities and job description for the Customer Service Attendant position at Redhawk?
SUMMARY
A CSA is responsible for anticipating guest needs and exceeding guest service expectations, all while providing a fun and exciting atmosphere. Cashiers are responsible for assisting guests in various areas, in many capacities, and following Red Hawk's high standards of quality Guest satisfaction.
DUTIES AND RESPONSIBILITIES
- Greet and respond to guests in a friendly and positive manner with a sense of urgency.
- Operate scanners, registers and all POS systems.
- Count money in cash drawer at the beginning of the shift to ensure accurate pars.
- Perform basic math functions to collect and process payments for all activities purchased.
- Receive payments by cash, credit card or vouchers and issue receipt, credits and / or change to guest.
- Take coupons and passes and scan or input them correctly in the Point of Sale system.
- Verify personal information on guest ID.
- Schedule activity times.
- Observe, instruct and monitor Guests for safety and guideline adherence.
- Assist with Guest recovery and notify manager to ensure positive Guest experiences.
- Communicate clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.
- Work as a team player in meeting guests needs, and actively contribute to the efforts of other departments.
- Attend all required department and company meetings and training sessions.Maintain a clean work area.
- Knowledgeable of facility emergency procedures.
- Perform Opening, Running and Closing department duties as assigned.
- Follow proper uniform guidelines.
- Display excellent communication skills both verbal and nonverbal.
- Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
PHYSICAL REQUIREMENTS
