Service Manager

We started out as a dream of two owners looking to bring the best seafood to Brooklyn back in the late 2000s. Since then we have been expanding across New York City and have been open for 15 years. We have won awards for exceptional food and have been featured in numerous publications and television shows across the world. 

Our restaurant can be seasonal with a large uptick in business in the warmer months. We have an amazing happy hour and lively atmosphere throughout lunch and dinner. We host private events on and off premise. We take pride in creating memorable experiences for our guests through genuine hospitality and fresh ingredients for both food and drinks. Our business model is to treat everyone like family from our guests and throughout our team members. Our owners are very present in our day to day operations to provide support as needed. 

We have seen multiple successes from our company to the US Open then to viral lobster cones at Bryant Park Winter Village.

The Position

The Service Manager is responsible for supporting the Director of Operations and managing the restaurant team members to ensure excellent service and hospitality, financial success, compliance with company and DOH policies, as well as team safety and well-being.

Areas of Responsibility

• Actively creating and maintain strong, family oriented relationships with guests, vendors, team members, and our neighboring communities
• Ensure that all our policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis
• Guide team members through the food and beverage menu, to help ensure training all steps of service are performed
• Maintain and update beverage program so our team can better asist guests through the menu
• Open and/or close the restaurant including money handling and cleanliness upon compilation with our team members 
• Control inventory for restaurant operation supplies. This includes beer, wine, liquor, glassware, flatware and plateware
• Act as a role model for all team members and continue to coach, mentor and guide 
• Act as a cultural and ambassador for our brand
• Build and maintain a high-performance team and be involved with the hiring process
• Responsible for building the FOH teams schedules and managing time off requests
• Ensure that the FOH team members are completely trained and knowledgeable in all aspects of service
• Promote continuing education to the existing staff
• Actively strive to ensure that we remain compliant with all local, state, and federal employment laws and Department of Health standards
• Perform various financial activities, such as cash handling and cash tip pool assurance 

Requirements:

• At least 2-3 years of restaurant management experience in a fast paced restaurant
• Fluent in both written and spoken English. Bilingual is always a plus as we have a lot of international travelers
• Work week is 45-50 hrs with usually 2 consecutive weekdays off
• Weekends and holidays are a must and may result in a 6 day work week
• Ability to stand for extended periods of time
• Ability to reach, bend, stoop and lift up to 50 pounds
• Ability to work nights, weekends and holidays, and variable schedule per the needs of the business

Compensation:

• Salary range is $70,000 - 75,000 but can be negotiable depending on candidates experience
• Untracked vacation - we encourage all employees to take their vacation time during our slower times. We strongly encourage you to take this time as this is your chance to recharge and have self care. You will be supported by other managers during your vacation
• Cell phone reimbursement 
• 401K option with company matching - this starts 1 year from start date of employment
• Health insurance - 50% is paid by the company and includes an HSA with an employer matching percentage 
• Commuter benefits
• Complimentary meals on shift and when visiting any other location. Family discount as well
• Bonus structure based on performace of FOH labor and LBW cost 

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary : $70,000 - $75,000