Ranch Hospitality Manager

Lead the Hospitality Team Members

• Train on procedures, policies, and what it looks like to be a successful team member at Red Horse using the department manual

• Run team meetings

• Use the Ranch Mission Statement and Core Values to lead your team

• Be the example of what you want them to be

• Do follow up trainings at least once a week to address issues that come up

• Run daily check-ins to insure proper communication and clarity

• Provide useful feedback throughout the season to all team members to help them grow and succeed at their positions

• Guide your team with any conflict resolution needed

• Grow yourself as a leader so you can better understand how to lead your team

• Talk with other department heads on any topics you may need guidance on

• Write schedules for housekeeping and serving team members and help find someone to fill in if something comes up

• Ensure that the team members are operating safely and in accordance with the Idaho Food Code

Guest Experience

• Ensure all guests feel welcomed at all times

• Create harmonious environments in facilities that make guests feel at ease, comfortable, safe, and welcomed

• Watch for social cues to see if a guest is not having a good experience and correct issue

• Accommodate special requests made by guests

• Predict and exceed expectations

• Create moments guests will remember the rest of their lives

• Handle all conflicts with grace and respect

• Take other guest requests to appropriate team leader to be fulfilled

• Make sure all buildings and spaces leading up to buildings are beautiful and well kept. Reporting anything effecting the guest experience outside of Hospitality department to appropriate department leader.

• Help team come up with and implement ideas for our “Unreasonable Hospitality” program

Administrative

• Inventory of all items and ordering

• Data entry using google drive

• Writing and re-writing team member work schedules

• Schedule self to work alongside team in various shifts

• Editing, printing, and copying needed documents and signs

• Staying in your department budget

• Research pricing on inventory items

• Schedule outside contractors for needed services

Housekeeping

• Oversee all procedures, tasks, and checklists regarding guest laundry, ranch laundry, the cleaning of lodge, cabins, and other facilities according to manual

• Re-Training as needed

• Complete housekeeping duties outlined in Hospitality job description

Serving

• Oversee all procedures, tasks, and checklists regarding serving according to manual

• Re-Training as needed

• Complete serving duties outlined in Hospitality job description

• Help the kitchen manager oversee the bar operations

Other Responsibilities

• Report projects you need help with to maintenance

• Perform small maintenance tasks yourself

• Decorations in lodge and cabins

• Some landscaping duties as needed

• Follow shut down and deep clean procedures for housekeeping and serving

• Organize various work stations and create systems to improve flow, efficiency, and tidiness

• Always be thinking of ways to improve efficiencies

• Greet new hires at the ranch when they arrive and show them to their housing

• Be direct contact for new hire’s questions and respond quickly to them

• Collect proper employment information from them if needed

• Update staff list with current name, email, phone, start and end dates and other useful information about your team

• Check email and phone messages several times a day

• Respond promptly to conversations and emails

• Help in other departments as needed

• Research other ways of doing things by talking with other ranches or kitchens

• Updating documents

• Update Manuals with improved procedures and policies

• Work with other department managers in how to improve systems

• Attend and participate in weekly meetings

• Grow as a leader by reading, listening to podcasts, or talking with others

• 
  A passion and a gift to lead others and a willingness to continue to learn and be coached

• Complete service requests for an exceptional guest experience in cleaning, laundry, and serving.

• Must like to clean and organize

• Physically fit and capable of all Housekeeping/Server duties

• Courteous and professional at all times

• Work with minimal supervision and take directions from a supervisor

• Able to demonstrate good communication skills and customer relations

• Work as a team player

• Be able to maintain a safe and clean work environment.

• Be able to demonstrate good, sound judgment.

• Be able to lift 50 pounds and work long hours.

• Must wear appropriate uniforms and maintain a neat/clean appearance

• Must be a US Citizen or possess a current and appropriate working visa.

• Hold a valid drivers license

• Must be at least 21 years of age.