Community Based Outpatient Team Lead

Job Description: Community Based Outpatient Team Lead

Reports to: Chief of Strategy and Innovation

Position SummaryThe Team Lead is responsible for overseeing the clinical and administrative functions of a community based behavioral health outreach program dedicated to supporting children, adolescents, and families. This role is crucial for delivering high-quality, trauma-informed care, while also leading and developing a highly effective and productive team. A productivity standard of 50% is required. The Team Lead provides supervision, mentorship, and guidance to both clinical and support staff, with the aim of enhancing service delivery and improving client outcomes. Responsible for program development and growth. Development of a thriving happy team.Position Status

• Full-Time, 40 hours per week
• Exempt
• Salary: $55,000-$65,000 annually
• BHT or BHP
• Location: EmotiZone Gilbert OP Office
  
  

Minimum Qualifications

• Bachelor’s degree in social work, Counseling, Psychology, or a related field OR equivalent field relatable experience, preference for a master’s degree
• One year of supervisory experience preferred, demonstrated skill aptitude
• Minimum of 2 years of experience in direct care adolescent behavioral health services with community-based outreach and case management experience
• Excellence in customer service
• Knowledge of HIPAA regulations and PHI security requirements
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.
• Excellent interpersonal, verbal, and written communication skills
• Strong ability to foster positive and collaborative relationships with diverse stakeholders,
• Responsible to work independently and as a team
• Ability to conduct analysis and reporting
• Proven ability to prioritize tasks, problem-solve efficiently, and maintain strong organizational skills
  
  

Job Requirements

• CPR/First Aid certification (or willingness to obtain upon hire)
• Must provide proof of freedom from infectious tuberculosis before starting employment
• Ability to obtain and maintain a Fingerprint Clearance Card as state regulations require
• Proficiency in crisis intervention and ability to assess safety concerns during intake
• Knowledge of Arizona state regulations for Behavioral Health Medical Facilities
• Competency with behavioral health assessments, treatment planning, and Medicaid/private insurance authorizations
• Strong leadership and organizational skills to manage team effectively
• Ability to work with adolescents experiencing behavioral and mental health challenges
• Excellent communication skills for engaging with families, referral sources, and internal teams
• Proficiency in electronic health records (EHR) systems and documentation requirements
• Ability to handle crisis situations calmly and professionally
• Creates a positive thriving work environment
  
  

Job DutiesClinical Responsibilities (50% Productivity)

• Provide direct care/services to clients and their families
• Conduct comprehensive behavioral health assessments and develop tailored treatment plans
• Implement evidence-based practices to foster client progress effectively
• Collaborate with families, schools, and community partners to facilitate coordinated care
• Ensure accurate and timely clinical documentation in compliance with regulatory and agency standards
  
  

Supervision & Leadership (50%)

• Oversee a team of behavioral health professionals, paraprofessionals, and support staff, ensuring a cohesive and productive working environment
• Provide regular individual/group supervision, coaching, and performance evaluations to foster professional development and growth
• Ensure strict adherence to agency policies and regulations set forth by Arizona DHS and AHCCCS
• Monitor staff productivity and facilitate effective caseload management to enhance service delivery
• Develop and implement comprehensive training programs to improve staff skills and competencies
• Organize and lead team meetings to discuss case progress, address challenges, and share best practices for continuous improvement
  
  

Administrative and Compliance Responsibilities

• Assist in developing and implementing programs focused on quality improvement
• Ensure timely submission of reports, audits, and other compliance documentation
• Participate in the hiring, onboarding, and training processes for new staff members
• Support crisis intervention efforts and effectively manage risks
• Represent the organization in community meetings and build partnerships with external stakeholders
  
  

Work Environment

• Setting: Outpatient clinical setting, Community Based, Client Home or School
• Physical Demands: Prolonged sitting, standing, walking, and occasional lifting of up to 25 lbs. May experience inclement weather; heat or cold. Hazards working with unstable population
• Schedule: May require occasional evening or weekend availability based on client needs. Required to be on call and carry a cell phone
• Travel/Training: Must have reliable transportation, valid AZ drivers license, pass MVD screen. Driving a company or personal vehicle in the community is required
  
  

EmotiCare MissionEmotiCare is revolutionizing mental health for America’s youth by shattering stigma, normalizing therapy, and transforming mental health care into an integral celebrated lifestyle.

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