What are the responsibilities and job description for the Help Desk Analyst position at Red Oak Technologies?
Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.
Helpdesk Analyst
Located onsite in Raleigh North Carolina 301 MetLife Way Cary, North Carolina, 27513
United States
Additional Preferred skills
- Certified Support Professional
- Cisco CCNA certification
- CompTIA A certification
- Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Phone, email and chat support.
Technical Support, 2 years, Is Required
Written Communication, 2-5 years, Is Required
Mac OS X, 2-5 years, Is Required
Time Management, 2-5 years, Is Required
Communication Skill, 2-5 years, Is Required
Problem Solving, 2-5 years, Is Required
iOS 2-5 years, Is Required
Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.
Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES!
Learn what it’s like to be a Red Oak Consultant!
Red Oak Tech : Quality | Talent | Integrity
