What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Red Roof Inn - Farmington Hills?
looking for agents to work 3pm-11pm or 11pm-7am, hiring urgently, you must have an open schedule to apply
Company Overview
Red Roof Inn - Farmington Hills is a welcoming outdoor hotel property located in the heart of Farmington Hills, MI. We pride ourselves on providing exceptional hospitality and a comfortable stay for our guests, ensuring they feel at home while away from home.
Summary
We are seeking a Front Desk Receptionist to join our team at Red Roof Inn - Farmington Hills. In this vital role, you will be the first point of contact for our guests, responsible for delivering outstanding customer service and ensuring a smooth check-in and check-out experience.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Answer phone calls and respond to inquiries regarding hotel services and reservations.
- Provide information about local attractions, dining options, and hotel amenities.
- Handle guest requests and complaints promptly to ensure satisfaction.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
- Assist in managing reservations through the hotel’s booking system.
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong customer service skills with a passion for helping others.
- Excellent communication skills, both verbal and written.
- Proficiency in phone systems and etiquette for professional interactions.
- Ability to handle multiple tasks in a fast-paced environment effectively.
- Bilingual or multilingual abilities are a plus but not required.
- Familiarity with hotel operations and guest services is advantageous.
If you thrive in a dynamic environment where you can make guests feel welcome, we invite you to apply today to become part of our dedicated team at Red Roof Inn - Farmington Hills!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $15
