What are the responsibilities and job description for the Hotel Front Desk Agent position at RED ROOF INN?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our guest relations.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations and handle guest inquiries via phone and in-person.
- Provide information about hotel services, local attractions, and amenities.
- Address guest concerns promptly and efficiently to ensure satisfaction.
- Perform night audit duties as required, ensuring accurate financial reporting.
- Maintain the front desk area in a neat and organized manner.
- Utilize phone systems effectively to manage incoming calls and messages.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
- Assist with administrative tasks as needed, including data entry and filing.
Requirements
- Previous experience in hospitality management or hotel management is preferred.
- Strong phone etiquette skills to handle guest interactions professionally.
- Excellent communication skills, both verbal and written.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Familiarity with front desk operations and night audit processes is a plus.
- Bilingual or multilingual abilities are highly desirable for enhanced guest relations.
- Proficient in using phone systems and basic computer applications.
- A positive attitude and a commitment to providing outstanding service.
Join our team as a Front Desk Agent where you can make a lasting impression on our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- do you understand you will work every wed,thurs,sat,sun and accept this
Ability to Commute:
- Madison Heights, MI 48071 (Required)
Work Location: In person
Salary : $15
